Openshift- Technical Support Engineer

Job Description

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Support Engineering team is looking for a Technical Support Engineer to join us in Pune, India. In this role, you will help resolve issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize up-time and reduce IT costs. The Support Engineering team is dedicated to resolving issues quickly and efficiently. You will collaborate with our top customer developers and architects, and assist our technical support engineers with complex and challenging issues. You'll also partner closely with Development Engineering teams and work alongside some of the brightest developers in the open source community and with Red Hat's key strategic cloud partners like Microsoft to jointly solve multi-vendor customer issues. You'll have a great opportunity to join one of the fastest growing enterprise software and services companies and the leader of open source software.

Primary job responsibilities

• Partner with the Red Hat OpenShift Container Platform, Red Hat OpenShift Dedicated, Red Hat OpenShift Online, and OKD communities to develop and review patches and test cases
• Analyze upstream development against current customer reported defects and develop patches to resolve issues
• Use tools like cURL, Git, Docker, Kubernetes, strace, and Wireshark to investigate and troubleshoot technical issues
• Document customer interactions including investigation, troubleshooting, and resolution of issues
• Work closely with Red Hat's development engineers and assist production support engineers and technical account managers
• Partner with Red Hat's strategic cloud partners like Microsoft to jointly solve multi-vendor customer issues
• Demonstrate considerable judgment in selecting methods and techniques to obtain solutions
• Maintain a commitment to providing the best experience possible for Red Hat's customers
• Manage your workload to ensure that all customer issues are handled and resolved in a timely manner
• Assist in the development of comprehensive and reusable self-service solutions for future incidents

Required skills

• Bachelor's degree in a technical field; engineering or computer science is a plus
• 4+ years of experience working as a support or development engineer for Platform-as-a-Service (PaaS) provider or hosting service
• 4+ years of experience with Linux or UNIX operating systems
• Experience working with hosted applications or large scale application deployments
• Experience with Kubernetes, Docker, Amazon Web Services (AWS), Google Cloud Computing (GCP), Open vSwitch, Red Hat JBoss Enterprise Application Platform, Apache Tomcat, NodeJS, Ruby (web frameworks), Python (web frameworks), Microsoft Azure, and .NET
• Experience with developer workflows, continuous integration (CI) like Jenkins and continuous deployment (CD) paradigms
• Good understanding of Linux tools with an emphasis on cURL, Git, Docker, Kubernetes, strace, and Wireshark
• Solid development-level experience with multiple programming languages and experience writing patches or pull requests
• Excellent reading and writing skills in English
• Commitment to providing the best experience possible for Red Hat's customers
• Linux operating system installation, configuration, upgrade, and maintenance experience is a big plus
• Experience with Cloud Foundry is a plus
• Upstream involvement in open source projects like patches submitted for upstream inclusion is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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