Associate Director, Data Center Relationship Management

Job Description

Job Description

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

Reporting to the Director, IT Hosting Services, the Associate Director, Data Center Relationship Management is responsible for building and maintaining relations and driving alignment between the Data Center, Facilities, and IT Infrastructure teams supporting Global Data Centers and Local Computer Rooms.

The Associate Director will be focused on developing a comprehensive view of each sites critical facilities related capabilities, capacities, and compliance status and aligning maintenance, operations, project delivery, and portfolio planning activities. This person will closely collaborate with global and local Facilities teams, Divisional IT teams, and Global Compute, Storage, and Network teams across the three Company IT Hubs located in Branchburg, NJ, Prague, Czech Republic and Singapore.

Responsibilities include, but are not limited to:

• Build team to act as single point of contact for any activity which has a Data Center or Local Computer Room resource demand component.
• Drive the development and management of a cross-functional governance and operating model and related reporting capabilities.
• Build and enhance site assessment capabilities to ensure accurate and updated information is readily available for strategy and planning development.
• Develop and track strategic action plans addressing hosting at each site that aligns with strategic business objectives.
• Work closely with various engineering and projects delivery teams to ensure smooth running of programs.
• Develop processes and tools which enable visibility, alignment, and coordination of planned activities and available maintenance windows.
• Present site health and compliance status at executive stakeholder meetings.
• Manage processes to onboard and offboard sites to the program as our company portfolio changes over time.
• Collaborate with Facilities and Data Center Engineering teams to develop various proposals related to Data Centers and Local Computer Rooms.
• Recruit, develop and retain highly capable staff to support this function
• Maintain effective relationships with vendors and suppliers ensuring effective, high quality delivery and appropriate cost management.

Education Minimum Requirement:

• Bachelor’s degree in computer science, information technology, management information systems, engineering or related discipline
• Data Center Certifications such as CDCDP, DCDC, or equivalent is desirable.
• Industry technical certifications in EMC, Cisco or VMware is desirable
• PMP and ITIL Certifications or equivalent is desirable.

Skills & Experience:

• 5+ years of IT leadership experience
• 8+ years leading data center and co-location solution delivery supporting 24/7/365 mission critical services.
• Strong interpersonal, communication and presentation skills and experience presenting to executives.
• Strong team building, coaching, and mentoring skills.
• Prior experience with and understanding of large enterprise critical facility data center design.
• Understanding of structured cabling systems, network and connectivity standards and hardware installation
• Ability to adapt to changing technology environments.
• Understanding of ITIL processes, compliance and quality programs, audits and physical security.
• Ability to manage large scale projects and develop and improve processes.
• Ability to develop relationships with people in diverse global geographies. This includes company employees, external partners and vendors.
• Experience leading cross functional teams.
• Ability to resolve problems in high stress, high visibility situations.
• Strong business understanding and negotiation skills with the ability to make rapid disciplined decisions from both a business and technology perspective.
• Good understanding of cyber-security principles

Our Support Functions deliver services and makes recommendations about ways to enhance our workplace and the experience of working at our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Merck & Co., Inc., Kenilworth, New Jersey, USA is known as “Merck” in the United States, Canada & Puerto Rico. We are known as “MSD” in Europe, Middle East, Africa, Latin America & Asia Pacific. We are a global biopharmaceutical leader with a diverse portfolio of prescription medicines, oncology, vaccines and animal health products.

We are driven by our purpose to develop and deliver innovative products that save and improve lives. With 69,000 employees operating in more than 140 countries, we offer state of the art laboratories, plants and offices that are designed to Inspire our employees as we learn, develop and grow in our careers. We are proud of our 125 years of service to humanity and continue to be one of the world’s biggest investors in Research & Development.

What we look for ...

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.

INVENT.

IMPACT.

INSPIRE.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

If you need an accommodation for the application process please email us at [email protected]
For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster
EEOC GINA Supplement​
OFCCP EEO Supplement

OFCCP Pay Transparency Rule

We are an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

Requisition ID:R41120