Sales Support Specialist

Job Description

Company Overview

Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.

Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

Job Summary

Summary:

Provide quoting support for broader sales support organization based on type of deal. Responsibilities:

• Create/update customer quotes, statement of work and proposals, and other sales supporting documents in the pursuit of new business or retention of current business.
• Execute processes to drive consistent quotes and provide feedback to enhance/update quote processes
• Provide support within Sales Support for quoting needs based on deal type, using existing and new deal tools.
• Participate in the quoting tools integration and implementation project including process for maintenance and improvement
• Participate in other quote process improvement initiatives.
• Manage quote tools and CPQ maintenance to ensure streamlined, functional quote and deal tools are available for broader Sales Support organization, including globally.
• Work closely with global team members to drive a standardized process for quoting and other sales support activities
• Contribute to organizational process improvement, including processes related to developing use cases and knowledge management.
• Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.

Qualifications:

Education: BS or equivalent work experience in vendor business experience.Number of Years of Work Experience: 0-2 years' of customer or vendor business experience, preferably in healthcare

Required Skills:

• Ability to work under tight timelines
• Knowledge of healthcare IT, security and cloud infrastructure
• Demonstrated success in communicating effectively in written and oral formats
• Exceptional competence in use of Microsoft Excel
• Good competence in the use of other Microsoft Office products, One Drive
• Ability to travel 5% of the time

Preferred Skills:

• Knowledge of Nuance Healthcare solutions portfolio
• Working knowledge of CPQ, SFDC or other quoting software

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance Communications, Inc. (“Nuance”) is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.