District Manager Aftersales for Buick GMC Los Angeles CA - SAL0015701

Job Description

Responsible for making customer contacts to sell or service products. Technical work involving a considerable amount of creativity, perception and initiative with wide latitude for independent action. Makes customer contacts to assist in ordering, selling and/or servicing product, with emphasis on the technical aspects.

• Meet/exceed sales objectives through building business in the dealer service lane.
• Educate, train and assist dealers in implementing processes for customer retention initiatives.
• Work with dealers to improve profitability through marketing, merchandising and fixed operations consulting.
• Maintain integration and interface with SSM zone team.
• Communicate and ensure compliance to standards and policies.
• Support dealer inventory management (RIM, obsolescence, returns).
• Assist in dealer and customer problem resolution.
• Eliminate warranty waste and implement sound warranty administration processes.
• Track service portion of CSI to identify and address deficiencies.

Facilitate training of service personnel (technical and non-technical)

Qualifications

• Work to improve dealer satisfaction in fixed operations
• Cross-train team members as required
• Technical knowledge of product
• Good oral and written communications skills
• High level of interpersonal skills to work effectively with others
• Ability to conduct business meeting presentations
• High level of sound logic and analytical ability where problems are unusual and complex
  

Required qualifications:

• Experience working with GM dealership fixed operations department
• Mobility is required for this position and all other future moves within the field organization.
• Valid driver's license
• College degree or equivalent experience

Preferred:

• GM direct dealer contact experience
• Work to improve dealer satisfaction in fixed operations.
• Cross-train team members as required.
• Technical knowledge of product
• Good oral and written communications skills
• High level of interpersonal skills to work effectively with others
• Ability to conduct business meeting presentations
• High level of sound logic and analytical ability where problems are unusual and complex