Associate Product Designer

Job Description

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Associate Product Designer

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Job Description

At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.

We are looking for a stellar Associate Product Designer that will work closely with Product Management to help translate business goals into engaging products. You'll learn to take ownership of a product area, and be involved in all parts of the product design process: from research to iteration and validation, through delivery of designs for engineering. You will work hand in hand with engineering to ensure designs are implemented as designed. The ideal candidate will work out of our headquarters in Austin, Texas.

The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.

The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.

Some Responsibilities include:

• Create storyboards, sketches and prototypes to map out the desired experience
• Prototyping (we do it everyday) is an integral part of the process
• Strong visual design skills to further establish the overall design direction for our products
• Conduct user research (i.e. observational customer interviews; usability testing)
• Clearly communicate your ideas to a wide variety of key stakeholders
• Produce user requirements and insights documentation (i.e. personas and user scenarios)

Minimum Requirements:

• Bachelor Degree in Design or related field, (or equivalent)
• Experience with web-based software and user-center design methods
• A portfolio that showcases your unique talent and ability in design!

Nice to Haves:

• Mobile and responsive design experience
• Hands on experience with front-end web technologies
• Design for enterprise software
• Experience working with Marketing and Business Teams on product releases

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Skills & Requirements Qualifications At Khoros, we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history.