Associate Project Manager - Enterprise Implementation

Job Description

Description

At SPS Commerce we are well on our way to becoming the world’s retail network. As we continue this journey, we are looking to hire an Associate Project Manager to join our Customer Success Enterprise Premier team. This team is constantly discovering new ways to work with our customers and each other. We find satisfaction in connecting large business+ suppliers to the global economy and helping them compete in an ever-changing retail landscape. Our specialization is in implementing System Automation solutions for large customers that are undergoing major business transformation projects or changing EDI providers. If you have an entrepreneurial spirit and are looking for a culture that supports and promotes your professional development, look no further.

Does this sound like you?

• You are a relationship builder. Whether it is an internal or external customer, you are obsessed with keeping an open line of communication, setting expectations, acknowledging risks and creating the best experience for your customer
• Taking control is in your blood. You can take the lead handling difficult conversations with customers and stakeholders, but you don’t stop there, you identify and find solutions rather than simply identifying problems
• You hold yourself and those you work with to a high standard of performance, but results aren’t the only thing that matter, you approach your work with attention to detail and a sense of urgency

Why work at SPS?

• We are committed to hiring the best and brightest while providing an environment where employees can develop and grow. Our fast growth fuels opportunities for those who are committed to providing innovative solutions to our valued customers
• With 76 quarters of consecutive growth and over 70,000 customers globally, we are a leader in our industry by bringing cutting edge technology to market
• We put our employees first every day. It takes hard work to become and industry leader, but we reward our employees by playing just as hard. From happy hours, to company events, and learning & development opportunities there is always an opportunity for you to grow personally and professionally here.

Day-to-Day

• Handle key implementation onboarding steps from the point of sale through engaging the project team
• Prepare the project team for success by identifying potential solution gaps, sticking points, and working internally to address
• Own a portfolio of work that includes customers in various phases of their implementation lifecycle
• Engage in daily stand-up meetings to identify key action items and assist in prioritizing work for project teams
• Conduct status calls with customers that are escalated or pushing for tight timelines
• Resolve project scheduling conflicts by working with priority stakeholders to adjust priority of projects

What skills and experience do I need to be successful?

• College degree or equivalent combination of education and experience
• 2+ years of industry experience
• Strong communication, change management, problem solving, and organizational skills
• Strong understanding of supply chain and procurement processes relating to retail, manufacturing, grocery and/or logistics industries.
• Proven ability to handle multiple projects
• Excellent organizational skills and written/oral communication skills.
• Demonstrated ability to achieve goals without direct authority over personnel.
• Quality focused; detail oriented; ability to prioritize a high number of projects
• Preferred but not required –
  • Experience working with EDI documents in ANSI x12/EDIFACT file formats
  • Systems consulting or systems implementation/migration experience
  • Exposure to project-based work experience in IT, Project Management, Customer Service, or a related field