Senior Human Resources Generalist

Job Description

About Us Vision Critical is a cloud-based CXM SaaS company that specializes in gathering and applying the hardest-to-reach customer experience data. Using proprietary technology and processes, Vision Critical is able to deeply engage any audience to increase voluntary customer data capture and apply that data to improve customer experience. With its unique, relationship-based approach, Vision Critical’s Sparq platform enables companies to interact directly with consented audiences of customers. Unlike traditional voice-of-customer methods, Vision Critical unlocks the real-time feedback that companies need to build better products, deliver better services and achieve better business outcomes hand in hand with their own highly engaged, deeply understood customers. Hundreds of high-performing organizations across multiple industries benefit from Vision Critical’s technology and guidance, including BuzzFeed, LinkedIn, GoDaddy, VMware, and more . To learn more about Vision Critical, follow us on LinkedIn , Facebook and Twitter , or visit us at www.visioncritical.com . Equally important to the success of our business are our people. We couldn’t do what we do without our awesome VC’ers and look forward to welcoming a new VC’er, you to our VC family. Come be great with us, #TheVCWay. Senior Human Resources Generalist We have been on a transformative journey to become a leading SaaS organization over the last few years. Our leadership team has evolved, including bringing in new c-suite executives with a deep expertise across technology and product. We are seeking an experienced Human Resources Generalist and/or HR Business Partner to join our awesome team in the Vancouver office. In this role, you will collaborate closely with the HR team on employee relations and lead, support and develop exciting HR programs and initiatives that support the goals of the business. We are a group of professionals that love the people we work with and love the work that we do. It's an exciting time of growth and we are thrilled about expanding our HR team and VC family with others who are driven to contribute to our journey ahead. If this sounds like you, please read on. We look forward to welcoming you to our team!

Responsibilities

• Provide guidance on human resource policies, practices, and programs to employees
• Work with the HR Manager and VP, People on employee relations across various departments on topics including:
• Employee life-cycle changes
• Career development
• Succession planning
• Performance management
• Departures (resignations and terminations)
• Conduct employee engagement surveys for current employees and exit interviews for departing employees
• Research, analyse and report on employee engagement and employee satisfaction
• Assist in research, development and lead the launch for new HR programs and projects
• Drive strategic direction of existing HR programs and projects with the HR Manager
• Execute on the annual bonus and compensation review process from launching the process with managers to finalising the data for payroll
• Work collaboratively with the corporate HR team to review, recommend and implement changes to HR processes to increase efficiency and consistency
• Lead immigration on matters as it relates to employees and their legal eligibility to work
• Assist in development and implementation of human resource policies
• Ensure accurate record keeping and compliance with all related regulatory guidelines
• Work on a variety of HR initiatives and projects as they arise

Requirements

• Minimum 5 years’ experience in Human Resources, with the last 2 years in a generalist capacity with experience in the following areas:
• Directly worked with internal client groups as an advisor
• Worked with compensation data and dealt with conversations around compensation
• Managed performance and conflict resolution
• Worked on exit strategies and terminations
• Implemented and ran HR programs and initiatives
• Had exposure to immigration matters in Canada, US, and UK
• An HR-related diploma or degree, working towards a CPHR designation
• An in-depth understanding Canadian and US employment standards and HR practices
• Excellent time management, organizational skills and experience working in a fast-paced environment
• Data-driven and results-oriented approach to work and problem solving
• Ability to maintain a high level of confidentiality
• Strong verbal and written communication skills, able to communicate effectively with all levels of staff
• Able to prioritize multiple, concurrent responsibilities with ease
• Resourceful, curious and takes initiative with a positive attitude
• Experience in the technology and software industry is an asset

Ready to join our team? If you are customer and people centric and are interested in helping Vision Critical deliver on its commitments and taking your career to the next level, we invite you to apply online now. Please note that due to the high volume of applications received, only short-listed candidates will be contacted. We know there are many options in the marketplace and want to sincerely thank you for your interest, and taking the time to apply to Vision Critical. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. #LI-HK Apply for this job