Procurement Support Analyst

Job Description

What is the opportunity?

The Procurement Support Analyst role is a 12 month contract position. The Analyst plays a key role in providing service excellence contributing and building the global brand of RBC Procurement.

As a Procurement Support Analyst, you will provide levels 1, 2 and 3 application support to all RBC Global Procurement related inquiries ensuring all are addressed and resolved with quality and efficiency, as per Service Level Agreement (SLA). If a resolution cannot be addressed immediately or within our Service Level Agreement (SLA), inquiries will be escalated as applicable to the appropriate product team.

What will you do?

• Be part of our help desk team, receiving high volume of emails and online inquiries from internal RBC Enterprise end-users
• Provide qualitative and prompt, solutions for all Enterprise Procurement inquiries via email and all online communication methods used, ensuring all service standards are met within our SLA to fulfill the satisfaction of our end-users
• Maintain a complete understanding of end to end payment processes using RBC Global Procurement applications according to and including internal Global Enterprise Procurement policies and procedures
• Understand functionality of all Global Procurement applications such as SAP (eProcurement, HR, Accounts Payable), Concur (Expense Management and Travel), Coupa (Purchasing and eInvoicing), US Bank Visa, CNB Visa, Elavon AMEX@Work, Create Peregrine Tickets
• Participate in updating the team’s Private GPSS PS & Ops Connect Site
• Participate in updating the RBC Global Procurement Support Connect Site

What do you need to succeed?

Must-have

• 2+ years of related experience
• Call Centre, Customer service and/or Help Desk experience
• Advanced computer skills with High proficiency in MS Office (Access, Word, PowerPoint, Excel, Outlook);
• Strong organizational skills with the ability to multi task

Nice-to-have

• English/French Bilingual as asset
• Exposure to any one or more of the following applications is/are an asset: SAP (HR, Accounts Payable), Concur (Expense Management and Travel),Coupa eProcurement (Requisition and eInvoicing), US Bank Visa, AMEX@work (write text)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.
We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-sustainability.
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Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.
JOB SUMMARY
City: Toronto
Address: 181 Bay Street
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Contract
Career Level: Experienced Hire/Professional
Pay Type: Salary + Variable Bonus
Required Travel (%): 0-25
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 03/10/2020
Req ID: 231839

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