Learning and Development Operations Analyst

Job Description

Description

Our history of winning and our obligation to lead has allowed SPS Commerce to develop a culture where our employees come first. The heart of putting our employees first is making sure they have the tools to successfully learn and develop as their career growth develops. SPS Commerce is seeking an Analyst to support our Learning & Development team in Minneapolis. In this position the Learning & Development Analyst will work closely with the Senior Manager, Learning & Development and partner across the Learning & Development (L&D) team to provide administrative support on learning and development programs and processes, and maintain accurate data in the Cornerstone Learning Management System (LMS).

Does this sound like you?

• Success isn’t an accident and succeeding together is the SPS way. You have an ability to build and foster relationships across the organization.
• Curiosity and initiative drive the work you do. You don’t settle on good, you are looking for great. From process improvement, to initiative to learn, your thirst for growth drives you to do more
• Speed and quality define the work you produce. You don’t allow the quality of the work you provide to be impaired by time constraints. You provide a consistent quality of work every time
• Supporting your customers is a passion. Although your customers are internal, you don’t let that stop you from understanding current needs and anticipating future needs. You are seen as a trusted advisor, problem solver, and solution deliverer

Why SPS?

• We are a highly collaborative and team-oriented organization. This role is a part of a small but mighty team focused on delivering an exceptional employee experience
• Winning is our tradition! As the industry leader in cloud-based supply chain management solutions, we provide proven tools and comprehensive analytics to over 75,000 customers globally
• We have tallied up 76 quarters of consecutive growth, but we aren’t stopping there! We are blazing the trail for what is next for our products and customers through disrupting the market by bringing cutting edge technology to the forefront
• We care. Our people, our customers, our community, and more – we encourage volunteerism and philanthropy among our employees through Charity Auctions, social events, monetary matches and more!
• Our employees are encouraged to create their own opportunities. SPS is a culture centered around curiosity and initiative with dynamic, purposeful changes allowing us to reinvent ourselves as we grow

The Day-to-Day

• Serves as an expert in Learning Management System (LMS)
• Manages the data input and output required in the LMS to ensure system integrity and accuracy
• Manages Cornerstone’s technology releases with internal training partners
• Collaborates with internal training partners to ensure trainings are housed correctly in LMS and assists with assigning trainings to appropriate audience, tracking attendance, updating/revising training content, and distributing reports to key stakeholders
• Serves as day-to-day contact for communicating with external vendors Cornerstone and LinkedIn Learning
• Serves as day-to-day internal contact for questions and comments related to Cornerstone and LinkedIn Learning
• Coordinates training logistics and training resources for internal and external training partners (e.g. room reservations, setting up audio and visual tools, material preparation, ordering catering, etc.)
• Invites attendees to training sessions and track attendance through the LMS
• Coordinates administration of learning content libraries such as LinkedIn Learning

What skills and experience do I need to be successful?

• Associate degree or comparable education and experience
• Able to understand and adapt to rapidly changing priorities and environments
• Excellent written/oral communication with the ability to interact effectively with team members and external training partners at all levels with professionalism, tact, and diplomacy
• Experience in Word, Excel, Sharepoint and demonstrated ability to learn other systems and software packages
• Experience in Learning Management System programs, preferably Cornerstone
• Excellent organizational and time management skills with the ability to simultaneously handle multiple projects and meet competing deadlines
• Strong organizational and problem-solving skills
• Ability to consistently meet daily, weekly, and monthly deadlines
• Integrity in handling confidential and sensitive information