Associate, Lending Operations

Job Description

Your Opportunity

The Lending Operations Associate is responsible for providing a robust, premier, client application and servicing experience for Schwab Bank’s Pledged Asset Line (PAL) product. This is accomplished by providing a 'high touch', high quality, lending origination experience, while ensuring that the client experience is in line with Schwab's value proposition and continues to build the client's trust and relationship with Schwab. The Lending Operations Associate will provide assistance with complex document processing related functions; handle multiple back-office requests related to PAL applications in process, and PAL Servicing request items. Additional responsibilities include working with Lending Operations Management on editing of team procedures, ensuring service level standards are met, and seeking to enhance the processing environment to support a robust client experience. The Lending Operations Associate is a first line of defense position for Charles Schwab Bank and assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations in the context of their responsibilities.

What you’re good at

• Processing of various applications, service requests and other workflow items, ensuring that work is being done quickly and accurately
• Make outbound telephone calls to end clients or Investment Advisors
• Collaborate on duties appropriately with other Associates, ensuring a seamless operational experience
• Work closely with leadership on complex and advanced PAL applications and servicing requests
• Assist with the refining of procedures related to all operational functions supported by Bank Operations
• Perform administrative functions including document retention, database management, and reporting;
• Collaborate with other bank teams to ensure applications, service requests and other workflow items are processed efficiently and accurately

Supervisory Responsibility

• The position of Lending Operations Associate carries out no supervisory responsibilities in accordance with the Bank's policies and aligns with all laws, rules, and regulations applicable to the position.

What you have

• Experience with processing and creating all of the following: Connect letters, client correspondence, Excel spreadsheets, Pega/MyQ
• Shown ability to handle multiple high-priority workflows, mitigate risk, and properly balance business needs with client requests
• A passion for delivering the highest possible level of service to business partners and clients
• Strong willingness to contribute towards a fast growing business group while demonstrating the ability to adapt to flexible procedures
• Outstanding written and verbal communication skills
• Proficiency working with Microsoft Office programs
• Ability to work effectively with multiple partners distributed through various lines of business
• 1 – 2 years of experience working in a bank operations or call center environment