Channel Inside Sales Representative - Mid Market (Dubai)

Job Description

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Sales team is looking for a Channel Inside Sales Representative to join us in Dubai, UAE. In this role, you will be responsible for identifying, developing, and closing new business opportunities in our mid market territories around the Middle East and North Africa (MENA) region. You will work in close coordination with our Territory Partner Account Managers (PAMs) and the Account Management teams of our certified partners in the region to grow our business and manage opportunities from quotation to purchase order (PO). This role is a great opportunity to work collaboratively with multicultural internal and external teams to help continue the rapid growth and relevance of Red Hat across the region.

Primary job responsibilities

• Work with your partners and customers to identify, develop, and close new business opportunities in a set of defined accounts in your territory
• Identify customers with Red Hat renewals and work with them to up-sell and cross-sell; optimize quality of service and customer satisfaction
• Manage forecasts and pipeline, record sales activity, schedule follow-up activities as needed, and track customer data using company-standard customer relationship management (CRM) tools
• Work with Finance, Deal Desk, Legal, and Operations teams across the region to facilitate deals and make sure all necessary information is available
• Work closely with the PAMs on updating each other on opportunities and agreeing on next steps with partners
• Perform additional calls to top accounts agreed with the PAMs throughout the year to ensure visibility in the account and environment and secure a higher renewal rate and keep a close relationship with the customers
• Maintain an up-to-date knowledge of the industry and Red Hat's competitive position in it

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Required skills

• Demonstrated success in a similar technology or software sales support position, e.g., outside, inside, telesales, or sales administration, with a record of achieving your goals
• Understanding of complete sales cycle management from prospecting to closing
• Solid communication skills in English and Arabic
• Good organizational and time management skills
• Ability to build long-term relationships with customers by establishing trust and credibility
• Ability to work well within a team and coordinate complex activities in a fast-paced environment
• Motivated and committed

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.