Service Manager - Refreshment Services

Job Description

Overview

Aramark (NYSE: ARMK) proudly serves the world’s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 280,000 team members deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently; and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ), DiversityInc, Black Enterprise and the Disability Equality Index. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

Description

The Service Manager manages the OCS and/or Vending assets, process and service technician work group by assigning work orders, supervising the preparation of equipment for deployment, scheduling service for equipment and assets, and managing the performance of the service team to enhance key business service metrics and client retention. Responsible for ensuring that prompt, pleasant and complete service is provided to clients in the pro-active service of assets as well as in reactive service calls to reduce repeat calls and ensure appropriate equipment is deployed to clients. Supports Service STARS culture and safety leadership in the Market Center to provide a positive workplace.

Responsibilities:

• Manages service technician workforce that installs, repairs and replaces equipment and ensures that work is completed using STARS techniques. Participates in hiring process for service team and is responsible for the training, coaching and performance management of service team.
• Schedules, manages and monitors daily workload of employees to include preventative maintenance, water filter/ UV exchange schedules, and service tickets to service team. Supervises the completion of all scheduled service and drives improvement in key metrics to include repeat service calls and time to complete.
• Monitors and orders equipment and parts inventories. Communicates inventory levels with management and sales teams to ensure alignment on current needs and forecast future requirements.
• Works with the sales team to coordinate equipment demonstrations, installations and other service moves and repairs for potential and current clients.

Qualifications

Qualifications:

• Requires a minimum of 5 years of relevant experience in service, maintenance or other related operations
• Must have at least 5 years of managment experience
• Ability to professionally communicate and maintain organization
• High School Diploma or G.E.D. required.
• Associates or Bachelor's degree preferred.
• Must have a valid driver's license.