Software Engineer - Integrations Team

Job Description

Vision Critical gives every customer of every brand the power to impact experience. A CXM SaaS solution, our customer insights platform empowers world-class brands in gathering real-time customer experience data by partnering directly with their highly engaged and consented customers. Serving diverse industries such as health care, technology, financial services, retail and media, and partnering with customer-centric brands including BuzzFeed, LinkedIn, GoDaddy, VMware, and more, Vision Critical brings commerce and customers together like never before. Connect with Vision Critical on LinkedIn, Facebook and Twitter, or visit us at www.visioncritical.com . About Vision Critical Vision Critical builds customer trust and creates new business value through the collection and application of consent data. With its unique, relationship-based approach, Vision Critical’s Sparq platform lets brands (such as BuzzFeed, LinkedIn, Toyota and others ) directly interact with insight communities of opted-in customers. Unlike traditional voice of customer methods, Vision Critical unlocks the real-time feedback that companies need to build better products, deliver better services, and achieve better business outcomes hand in hand with their own highly engaged, well-profiled customers. About the Team The product team in Toronto is responsible for building solutions to enable our customers to deliver exclusive interactive experiences to their customers. We are currently working on building out an engagement platform to nurture customer relationships with the goal of understanding what customers want and when they want it. Our team works at a fast pace, loves to collaborate, and is relentlessly focused on delivering experiences, not just features. We strongly believe in the following principles: ● All for one. We win working as a team. Team productivity trumps individual productivity. We go out of our way to help each other. ● Design first. We talk to our customers and design solutions to meet their needs. ● Ship It. We're all makers and builders. We believe in finishing, delivering, then iterating. About the Role As a Software Engineer on the Integrations Team you’ll help create deep meaningful integrations with our platform. We will build integrations to pull data from other systems into our platform and push data from our platform to other systems. We will build higher level integrations (think something like an app you’d install on the Salesforce platform) to add very specific value to our customers. We will expand upon our OAuth2 enabled public REST APIs. We will come up with unique ways to connect different systems that will bring value to our customers. You’ll work with UX, Product Management, security professionals and other engineers on a daily basis in order to build amazing software experiences.

Who You’ll Work With

• Devlan Nicholson , Software Engineer, joined in August 2007. Devlan has most recently worked on the content data model to support a more hierarchical structure for user’s comments.
• Gabriela Ruhr , Product Manager, joined in February 2017. Gabi recently moved from the Customer Success team to bring her deep customer knowledge to help us deliver great customer experiences.
• Chad Russell , Engineering Manager, joined in August 2014. Chad helps make sure projects move along smoothly and most recently worked on swapping out our home grown image hosting infrastructure with a third party service.

What You’ll Accomplish By Day 1:

• You’ll meet with your assigned “buddy” to get a tour of the space and meet the team, get settled into your space, and go grab a coffee.
• Get a rundown of Vision Critical’s policies and benefits from our HR team and review some paperwork.
• Get started setting up your development environment and make sure you have all the software tools you need.

By Week 1:

• Let’s get you into the code! You’ll pick up a small bug or task and get it out into production.
• We’ll run over the architecture of the system, how it is deployed and the various tools we use to monitor and debug the system in pre-prod and prod environments.
• You’ll learn about the product and platform that we provide our customers and start to get an understanding of who our customer is and what problem we solve for them.

By Month 1:

• You’ll have shipped a feature to production.
• We demo our work regularly, you’ll be able to show the team what you’ve accomplished so far.
• We’ll set up regular touchpoints with your team lead so we can get on the same page regarding your career aspirations and goals and we’ll determine milestones that you can hit.
• With the team you’ll review concepts and designs for future experiences and provide your opinions and feedback in a collaborative environment with the goal of creating the best software possible.

About You:

• You have 3+ years of experience. We prefer to use Go and React but are willing to teach. Our stack is a mix of C#/.net, AWS Lambdas in node.js and Go.
• Experience with Docker, Kubernetes and AWS is a plus.
• You excel in a fast-paced agile environment.
• You are not shy about sharing your opinion when it comes to building software.

Ready to join our team? If you are customer centric , love people, and are interested in helping Vision Critical deliver on its commitments while taking your career to the next level, we invite you to apply online now. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Equally important to the success of our business are our people. We couldn’t do what we do without our awesome VC’ers and look forward to welcoming you to our VC family. Come be great with us #TheVCWay. Apply for this job