Digital Marketing, Account Manager

Job Description

The position. With an ever-expanding list of partners to oversee, Root is seeking a Digital Marketing, Account Manager to manage and scale our distribution channels. You will be responsible for delivering exceptional customer service, building strong relationships across all partnerships, meeting partners’ needs in a timely and efficient manner, and ensuring our business and output are customer-focused at all times. Root is a high-growth startup that is championing real change in the car insurance market by using the power of technology to improve driving habits, make our roads safer, and simultaneously save our customers money. Our team is growing fast, so if you’re comfortable with change, ambiguity, and rapid movement, we’d love you to join us and steer Root forward to the next stage of our journey.

What you’ll be doing.

• Successfully manage partnership opportunities and ensure delivery for all partners and partner service requirements spanning across multiple verticals
• Scope partnership requirements linked to deliverables in a timely manner, providing recommendations on approach
• Act as an expert on partner performance for both our partners and Corporate Development & Strategy teams to call upon
• Record and document the progression of partners to senior-level management
• Make necessary updates to any and all partnerships as and when necessary
• Resolve partnership questions and/or issues related to the Partnership Program
• Push and empower partners to go live
• Handle contract cycles and legal reviews
• Grow and optimize existing relationships, with knowledge of when to stop partnerships

What we’re looking for.

• BA/BS Degree preferred
• 3+ years of affiliate marketing experience, with a deep understanding of web-based tracking technology, optimizing campaigns and optimizing traffic
• Exceptional written and communication skills
• Superb interpersonal relationship skills with internal and external stakeholders
• Excellent and proven customer service skills
• Technical knowledge and experience a plus
• Self-motivated, with the ability to work unsupervised, to plan and prioritize, and meet deadlines
Reports to : Senior Partner Platform Manager Who we are. Root Insurance is the nation’s first licensed insurance carrier powered entirely by mobile. We were founded on the belief that the services you need for everyday life should serve you better. That’s why we base insurance coverages on you, not your demographic. It’s the way insurance should be. And it’s all conveniently in an app. What draws people to Root. We’re a venture-backed technology company. Our early success is in large part due to our unwavering standards in hiring. We recognize that our product is only as good as the people building and promoting it. We look for individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and a highly analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined: Autonomy. For assertive self-starters, the opportunities to contribute are limitless. Impact . By challenging the way it’s always been done, we solve problems that have a big impact on our business. Collaboration. We encourage rich discussion and civil debate at every turn. People. We are inspired by the collection of crazy-smart people around us.

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