Workplace Coordinator

Job Description

The customer journey starts with a question. And consumers expect answers. Yext puts businesses in control of their facts online with brand-verified answers in search. By serving accurate, consistent, brand-verified answers to consumer questions, Yext delivers authoritative information straight from the source — the business itself — no matter where or how customers are searching. Taco Bell, Marriott, Jaguar Land Rover, and businesses around the globe use the Yext platform to capture consumer intent and drive digital discovery, engagement, and revenue — all from a single source of truth. Yext’s mission is to provide perfect answers everywhere.

Yext is looking for a talented and energetic Workplace Coordinator who can bring a warm welcome to our visitors, clients, recruiting candidates, and employees. You are full of energy and enjoy meeting new people! You’ll own every visitor’s first impression of Yext and make them feel welcome. You love finding efficient ways to complete tasks and are always looking for new ways to help out. You’re eager to tackle new challenges, from fulfilling complex t-shirt orders to helping plan the next memorable company event. Reporting to the Senior Manager of Workplace and dotted line reporting to Japan CFO, this individual will partner with and form a collaborative relationship and interface between building management, engineering, and/or those responsible for maintenance and operation of the facility.
Responsibilities

• Handle all guest and employee interactions with the highest level of professionalism and hospitality to ensure we are always exceeding expectations
• Ensure guests are properly signed into the Visitor Management System
• Develop systems to organize workflow to ensure quality, precision, and timeliness of outputs
• Perform ongoing facility inspections conducting walkthroughs to ensure all building systems are operational (HVAC, electrical, plumbing, lighting, flooring, ceiling, roofing, fire systems, signs, pest control, energy management, landscaping, etc)
• Measure and publish Workplace metrics to management team; interpret data and recommend solutions
• Answer, screen and forward any incoming phone calls while providing basic information when needed
• Maintain up to date team documents and playbooks
• Monitor, track, and execute on Workplace tickets for assigned office
• Support workplace programs not limited to Food and Beverage, Hospitality and Security
• Troubleshoot and evaluate maintenance requests
• Coordinate various administrative and office duties as needed, such as maintaining office equipment and stocking office supplies

Minimum Requirements

• Bachelor's degree or similar college level education
  
• 2+ years related experience: Candidates from luxury hospitality, high-end retail, or other high-touch guest service roles are particularly encouraged to apply
• All candidates, who may not have the above-listed years’ experience, but can demonstrate the necessary skills, may apply and will be considered
  
• Excellent interpersonal communication skills, with a genuinely warm, gracious, and professional demeanor in all interactions
• A highly reliable, detail-oriented, and resourceful team player
• Ability to balance priorities on multiple tasks and maintain workflow amidst interruptions
• Initiative to take on assignments with minimal supervision
• Computer experience: Fluency with Gmail, Google Docs, and MS Office Suite including basic Excel
• Ability to speak and write in English and Japanese fluently and idiomatically

Preferred Requirements

• Experience working for a high-growth company or start-up is a plus
• A strong belief in Yext's mission: putting perfect location information in every hand

About
Yext has been named a Best Place to Work by Fortune and Great Place to Work®, as well as a Best Workplace for Women. Yext is headquartered in New York City with offices in Amsterdam, Berlin, Chicago, Dallas, Geneva, London, Miami, Milan, Paris, San Francisco, Shanghai, Tokyo and the Washington, D.C. area. Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or nonbinary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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