O365 Support Engineer

Job Description

Requisition Number: 76702

As an Office 365 Support Engineer , your primary role will be as a Subject Matter Expert on diverse and challenging engagements . You will be responsible for the implementation and administration of Microsoft solutions and related technologies. Insight is looking for talented individuals who are passionate about emerging technologies and excited about the opportunity to work for industry-leading organizations!

What you’ll do at Insight:

• Serve as the subject matter expert for Microsoft Office 365, including SharePoint, OneDrive, Teams, and related technologies.
• Troubleshoot and resolve user permission issues related to SharePoint and Teams
• Training user’s on best practices related to SharePoint, Teams and OneDrive
• Explain the SharePoint Teams and OneDrive Admin Centers and settings and be able to recommend and implement settings configuration changes
• Build and configure SharePoint Document libraries and Lists
• Troubleshoot Microsoft Teams voice issues
• Configure and build Microsoft Teams architecture including Channels, Tabs, Memberships and Configuration Settings
• Perform administrative tasks that will include implementation, administration, troubleshooting, and documentation.
• Work closely with other Insight teammates to ensure timely delivery of services.
• Monitor the Office 365 services and communicate to stakeholders the status of the services.
• Troubleshoot Office 365 issues such as SharePoint access, document library and list views, content types and versioning
• Day-to-day administration of Office 365.
• PowerShell scripting related to Administrative tasks in Office 365
• Provide status and updates on issues according to priority and escalation guidelines
• Update existing and develop new knowledge documentation

What you’ll need to join Insight:

• 2 or more years of relevant industry experience in an enterprise environment
• Experience administrating Microsoft Office 365, including Exchange Online, SharePoint, OneDrive, Teams and related technologies
• 1 or more years of Office 365 administration experience in an environment with at least 1000 users.
• 1 or more years of experience using Windows PowerShell to manage SharePoint Online
• Experience with Azure AD user and group management for both Office 365 and third-party services.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 21 countries providing Insight Intelligent Technology SolutionsTM for organizations across the globe
• $9.2 billion in revenue in 2018*
• Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500
• 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
• Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
• Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

* Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com .

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Remote || Arizona (US-AZ) || United States (US) || None || None || Remote ||