Support Engineer, Google Cloud Platform

Job Description

Join SADA as a Support Engineer, Google Cloud Platform!Your Mission As a Support Engineer, Google Cloud Platform at SADA, you will provide support for Google Cloud Platform products and solutions including, Google Kubernetes Engine, Google Compute Engine, Cloud SQL, Stackdriver, and related services. The support engineer will be responsible for providing technical assistance and developer support as part of a 24x7 support organization to customers using Google Cloud Platform products, solutions and APIs. Primary Duties Include:

• Day-to-day management and administration of the Google Cloud Platform
• Provide support for GCP services including services like Compute Engine, App Engine, Cloud, and Kubernetes
• Triage and escalate issues to Senior Engineers and Google Support
• Administering and maintaining servers/systems for multiple clients
• GCP best practices guidance
• Ensuring accurate and timely resolution for assigned issues
• Providing front line support for multiple clients
• Noticing trends and devising long-term solutions to recurring problems

Pathway to Success #MakeThemRave is at the foundation of all our Enterprise Support Services team. Our motivation is to provide customers with an exceptional experience in aspects of their interaction with our support and managed services teams.Your success starts by positively impacting the direction of a fast-growing practice with vision and passion. You will be measured bi-yearly by the breadth, magnitude, and quality of your contributions, your ability to provide the highest quality of support, customer feedback at the close of service tickets, how well you collaborate with your peers, and the consultative polish you bring to customer interactions. As you continue to execute successfully, we will build a customized development plan together that leads you through the engineering or management growth tracks. ExpectationsRequired Travel - 10% travel to customer sites, conferences, and other related events.Customer Facing - 50%Training - Ongoing with first-week orientation at HQ followed by a 90-day onboarding schedule. Details of the timeline can be shared.Job RequirementsRequired Qualifications:

• 1-3 years of server & network administration experience (Windows or Linux)
• 2+ years helpdesk/remote support experience
• 2+ years of desktop administration experience
• Experience with Google Cloud Platform, AWS, or Azure
• Experience with Google Apps (Gmail, Sites, Docs, Video, Postini)
• Strong understanding of administration (user accounts, permission models, access control)
• Familiarity with networking (NAT, firewalls, basic routing, load balancing, etc.)
• Familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace, etc.)
• Experience with VMs and Container (Google Compute Engine, GKE, VMware, Amazon EC2, etc.)
• Open to being on call for weekends and after hours
• Must be highly organized and detail-oriented
• Successful at working in a team culture
• Excellent verbal and written communication skills
• Strong problem solving and Analytical/Reasoning skills

Useful Qualifications:

• Experience with code-level troubleshooting with Java, Python, or similar language a plus

About SADAValues: We built our core values on themes that internally compel us to deliver our best to our partners, our customers and to each other. Ensuring a diverse and inclusive workplace where we learn from each other is core to SADA’s values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.

1. Make them rave
2. Be data-driven
3. Be one step ahead
4. Be a change agent
5. Do the right thing

Work with the best: SADA has been the largest partner in North America for GCP since 2016 and recently announced, at Google NEXT, as the 2018 Global Partner of the Year. SADA has also been awarded Best Place to Work by Inc. as well as LA Business Journal! Benefits: Unlimited PTO, competitive and attractive compensation, performance-based bonuses, paid holidays, rich medical, dental, vision plans, life, short and long-term disability insurance, 401K with match, professional development reimbursement program as well as Google Certified training programs.Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for 12 years in a row garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers for the past 5 years. The overall culture continues to evolve with engineering at its core: 3200+ projects completed, 3000+ customers served, 10K+ workloads and 25M+ users migrated to the cloud.