Project Manager - CSG Operational Excellence

Job Description

Job Title: Project Manager

Location: Santa Clara, CA

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team

The Customer Success Group (CSG) Operational Excellence is a cross-organizational team. Our purpose is to sustainably grow and scale our business by bridging the gap between strategy and execution. We do this by bringing industry leading practices in process, program, portfolio and change management to deliver superior business results. Business functions within CSG include Sales, Channel, Customer Success, Professional and Education Services.

Role

The Project Manager will be responsible for supporting workstream(s) within CSG wide programs focused on scaling our business for significant growth. The selected candidate is someone who can effectively charter, scope, organize and deliver outcomes for our most strategic programs. Possess strong organizational and communication skills as well as attention to detail are essential [SV1]to this role given its cross functional engagements with Marketing, BUs, Finance, Legal and IT.

What you get to do in this role:

• You will help define program scope, timeline and resources, setting and managing workstreams to assure alignment across specific workstreams, managing day-to-day tasks, risks, dependencies, etc.
• Develop and maintain key project management deliverables (i.e. resource plans, roadmap, workflows, dependencies, risks and mitigation, implementation and change plans)
• Manage project activities from inception to measurement, facilitate and support all cadences from core team meetings to SteerCo/Executive forums
• Manage, prioritize and deliver multiple initiatives in partnership with cross-functional teams such as Sales, Channel, Customer Success, Marketing, BUs, Legal, Finance and IT
• Support Program Management team to create work effort estimate, timeline/roadmap and business/technical requirements document
• Perform critical path analysis and create/augment program schedules and resource plans
• Manage day-to-day work plans and resources
• Assure ability to measure and value and ROI realization from our projects/programs

In order to be successful in this role, we need someone who has:

• 5+ years [SV2]of demonstrable expertise managing projects in a B2B enterprise software/SaaS environment, PMO certification highly desirable
• Hands on project management experience in Sales and/or partner operations; previous experience leading and delivering for enterprise grade programs highly desirable
• Energetic, proactive self-starter with a proven track record for getting things done in a high growth fast paced environment
• Ability to thrive in ambiguity and stay focused on desired outcomes[SV3]
• Demonstrated skill at building trusted relationships through influencing others, particularly with executive leadership teams
• Proven ability to effectively collaborate with and influence both leadership and working teams, demonstrating superior influence skills and credibility to act; make sound decisions and drive alignment
• Ability to think strategically, understand the big picture while focused on detail.[SV4]
• Creative thinking, flexibility and adaptability, with the ability to bring new ideas and approaches to the table, as well as the ability to tailor the approach to meet ServiceNow’s needs and quickly pivot as business circumstances evolve
• Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; high proficiency in MS Office suite
• Strong level of comfort with business and technical discussions, with the ability to understand and articulate the business impacts of technical actions and vice versa

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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