Sr Mgr- Verizon Response Team

Job Description

What you’ll be doing...

The Sr Manager of the Verizon Response Team will lead a team focused on sales and customer enablement related to disaster and major event preparedness and response. The team will have the following responsibilities:

The Verizon Response Team will be responsible for developing strategies that leverage the Verizon Response assets, capabilities, and crisis support to strengthen Verizon’s position with public safety agencies and local communities. Build relationships with public safety agencies that create in roads for sales opportunities as well as strengthen relationships with existing customers to defend our public safety customer base.

Manage internal relationships with various departments within Verizon; including but not limited to: Network, Product, Marketing, Public Relations, Senior Leadership, Sales Operations, Legal and Compliance. Hold internal teams accountable to meet deliverables that support VRT and deliver beyond customer expectations to strengthen relationships and support communities in times of emergency.

During times of crisis and/or emergency, the Verizon Response Team will assist in activating volunteer resources and coordinate execution of the Verizon Response Team tactical plans to support the incident or event.

• Arranging for a Wireless Emergency Communications Center (WECC) vehicle, which offers free phone calls, email access and charging capabilities for community members and first responders.
• Coordinating requests for emergency network coverage, which may include deploying Cell on Wheels (COWs), Cell on Light Trucks (COLTs) or in-building solutions.
• Work cross-functionally with the Market field operations teams to effectively and efficiently scale resources to support the VRT program.
• Deploy Verizon Response supported solutions to assist customers.

The Verizon Response Team will represent Verizon in community engagements with high-level officials to build relationships that remove obstacles for network crisis response, build proactive community engagement to assist in site acquisition efforts, and establish public private partnership opportunities for Smart Communities engagement.

• Elevate customer engagement to drive a differentiated value proposition that unlocks growth opportunities, strengthens customer relationships, and delivers greater societal impact.
• Lead preparedness and prevention work in partnership with sales, Verizon customers and industry advocates to strengthen Verizon’s role in public safety. Including joint trainings, response readiness customer engagements, post event debriefs with Emergency Management agencies, customer awareness meetings, and disaster response improvement plans.
• The Verizon Response Team will be responsible for developing strategies to assist public safety customers in their adoption of push to talk technology, interoperability with complex legacy land mobile radio systems, and sun setting of legacy technologies. Leverage relationships established through the Verizon Response Team engagement to promote adoption of cellular technology for critical communication and create new revenue opportunities for the Market sales teams.
• Coordinate wireless needs assessments, including requirements gathering from first responders, technology analysis, and state-by-state design requirements to influence Verizon’s product strategy to meet the mission critical requirements of influential state agencies.
• Partner with Network, Product, Marketing, Public Relations, Legal and Compliance to influence local and statewide policies to accept and adopt cellular technology for mission critical communications.
• Collaborate with Product, Network and Marketing in developing the latest solutions for Verizon Response, Public Safety and Emergency Response.

This position can be located in other valid Verizon locations

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Five or more years of network and/or communication experience.
• Six or more years of supervisory experience.
• Three or more years of public safety and/or emergency response experience.
• Willingness to travel.
• A valid driver’s license.

Even better if you have:

• A Degree.
• Experience in Land Mobile Radio.
• Experience managing long term large scope projects.
• Experience supporting and facilitating the development of other's knowledge and skills, providing timely feedback and guidance to help reach goals.
• Experience establishing measurement and feedback systems.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.