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Tradeshow Solutions Specialist

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Cvent is an exciting, fast-growing tech company that provides industry-leading software to event professionals around the world. Our suite of services – online event registration, venue selection, mobile apps, email marketing, web surveys, and targeted hotel advertising opportunities – have positioned us a major player in the estimated $565 billion global meetings and events industry.
We’re looking for Tradeshow Solutions Specialists who are ready to actively oversee the project management of a suite of products, including Universal Lead Capture, Universal Appointments and Check-In. As a consultant, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great opportunity to build a career at a company that’s transforming its industry. Tradeshow Solutions Specialists serve as our clients’ primary point of contact while they are using Cvent’s software. In this role, you will be responsible for exercising an expert-level of product knowledge to ensure our clients are able to realize the full benefits of Cvent’s software. Tradeshow Solutions Specialists spend 60 percent of the day assisting clients on the phone or via email, in addition to other special products and daily activities.
What You Will Be Doing

· On board new Tradeshow clients through training, implementing their accounts and understanding their needs

· Oversee projects from kickoff to execution onsite at the event

· Demonstrate detailed product knowledge when assisting clients both on the phone and via email

· Offer best practice tips to clients in an effort to help them use the Tradeshow solutions products to effectively meet their business goals

· Give personalized web-based training to corporations and associations

· Gather client requirements for future releases of the product

· Collaborate with the sales team to introduce new features and opportunities to clients

· Opportunities to train clients onsite and attend client conferences for onsite support; up to

· Up to 30% travel expected

What You Need for this Position

· Bachelor's degree with strong academic credentials

· Strong business acumen, ethics and high integrity

· Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools like WebEx a plus

· Experience with Excel, HTML, and CSS is a plus

· Excel at developing relationships over the phone

· Ability to handle high inbound and outbound call volume with corresponding high talk time

· Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment

· Excellent communication skills (verbal and written)

· In addition to English, language skills in German, French, or Spanish is preferred

At Cvent we celebrate, support and are committed to creating a diverse and inclusive environment. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected characteristics.

C vent maintains a drug-free workplace