Job Description

Manager, Channel Operations - AR/VR

The Channel Operations Manager, currently based in Menlo Park, CA (HQ), will play an exciting and important role in ensuring alignment between the strategic direction of the organization and enabling operational excellence for the function. This position will be responsible for leading, mentoring, and managing the North American Channel Operations team to support our B2B Retail and Enterprise customers and partnering closely with Sales, Fulfillment, Supply Planning, Finance, 3PL’s and other internal/external teams.
The primary functions of the role include: order management, CPFR planning and development, RMA receiving, managing the overall order to cash flow, allocation management, new partner and product on-boarding, timely and accurate inventory related reporting, primary escalation point for the team, and driving key operational initiatives as needed or required.
The manager position will report into the Head of Channel Operations within the Facebook’s AR/VR Devices organization. This position is critical to the overall success of the organization as Channel Operations ultimately ensures we have Inventory in the channel to sell. It lies at the intersection between operations, sales and our Partners and plays a critical connector role in both communication and action between these functions.

• Build, mentor, and grow the North America channels operations team
• Partnering closely with North America Sales team to support and enable market growth and customer satisfaction
• Drives operational capability initiatives in support of process efficiency and adding value for Partners
• Support and measure operational KPI’s and generate related reporting to improve performance
• Support the allocation process and align with cross-functional partners in sales and supply planning
• Continually support and improve the overall Collaborative Planning Forecasting and Replenishment processes
• Ensure timely B2B RMA receiving within Partner and 3PL SLA’s and overall compliance
• Align with key internal/external partners to improve the overall order to cash process
• Active participation in Sales & Operations meetings and forum
• Ensure internal and SOX compliance for order management processes
• Back-up for Channel Operations Analysts that are traveling on leave or on PTO
• Willingness and ability to travel up to 10% to domestic and international locations

• 8+ years of direct people management experience and managing the order management (order to cash) function for hardware products supporting Retail and Enterprise customers
• Experience with on-boarding new partners, products, and markets
• Experience managing or major contributor for CPFR processes
• Proven track record of getting things done (projects, initiatives, process improvements, etc.)
• Proven experience influencing all levels within the organization
• Proven communication skills
• Experience using Oracle, SAP, or another major ERP platform
• Experience working in a fast paced, dynamic environment with changing priorities and deadlines
• Bachelor’s degree

Oculus is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Oculus is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected] .