Job Description

Application Support Analyst - Oracle PeopleSoft FMS & PBCS

Job ID 15191 Type Regular Full-Time Company Fred Hutchinson Cancer Research Center Location US-WA-Seattle Category Accounting and Finance

Overview

Cures Start Here. At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutch’s pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nation’s first cancer prevention research program, as well as the clinical coordinating center of the Women’s Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here.

The Financial Management Information Systems group (FMIS) is an integral team within the Hutch’s Finance department providing critical links among the scientific programs, Finance and technology professionals to maximize the value of financial business applications. The team implements new financial applications and technologies as well as supports and enhances existing applications.

The FMIS Application Support Analyst is responsible for providing Tier 1 & 2 level support for Oracle PeopleSoft Financials (FMS) and Planning Budgeting Cloud Solution (PBCS).

Responsibilities

• Provide tier 1 & tier 2 support via the FMS Support Desk. Responsible for issue triage and resolution or escalation to various specialized analysts during support hours (8-5).
• Serve as a liaison between FMIS, end users, and technical support teams
• Own the “life cycle” of an issue from identification/logging, research, workaround/fix and communication with end user
• Ask questions to determine nature of problem and walk customer through problem-solving process
• Assist in testing. Execute testing and track results
• Maintain system documentation
• Provide support for projects as needed

Qualifications

• Ability to provide excellent customer service at all organizational levels
• Ability to work effectively in a fast paced, high energy, team-oriented environment
• Seeks and adopts improved approaches and processes
• Initiates action – is results oriented, takes responsibility for actions and outcomes
• Meets commitments and strives for high performance
• Manages the workload – makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary
• Ability to quickly master new systems and/or processes, capacity to stay organized while managing competing priorities
• Technically proficient – knows role and has a solid familiarity with tasks and responsibilities
• Takes responsibility for own learning – knows personal strengths and recognizes development needs
• Works collaboratively – shares information, fosters teamwork and contributes to positive work environment where people want to come to work
• Display ethical character and competence – acts with integrity and intent, is accountable for own actions
• Experience with PeopleSoft FMS and PBCS a plus

Our Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at [email protected] or by calling 206-667-4700.

Options

Apply for this job online Apply Share Refer this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Not ready to apply? Connect with us for general consideration.
Application FAQs

Software Powered by iCIMS
www.icims.com