Regional Manager Support Technology

Job Description

Company Overview Fanatics is the global leader in licensed sports merchandise and changing the way fans purchase their favorite team apparel and jerseys. Through an innovative, tech-infused approach to making and selling fan gear in today's on-demand culture, Fanatics operates more than 300 online and offline stores, including the e-commerce business for all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA), major media brands (NBC Sports, CBS Sports, FOX Sports) and more than 200 collegiate and professional team properties, which include several of the biggest global soccer clubs (Manchester United, Real Madrid, Chelsea, Manchester City). Fanatics offers the largest collection of timeless and timely merchandise whether shopping online, on your phone, in stores, in stadiums or on-site at the world's biggest sporting events. About the Team Fanatics is first and foremost a technology company. We are powered by cutting-edge tech created by our small agile teams using the latest tools and technologies under our highly analytical, forward thinking, and open-minded leadership. As the global leader in licensed sports merchandise, we challenge ourselves by improving our new fully responsive NodeJS cloud commerce platform, Elasticsearch engine, and deep data science capabilities while building the best-in-class retail manufacturing and supply chain technologies. Our tech teams work together to revolutionize data science and engineering initiatives, provide highly scalable real-time and streaming platforms, and create secure e-commerce and in-stadium fan experience products. Our own e-commerce platform transacts in over 190 countries, 17 languages, and 14 currencies. Our motto is “#GSD”—get stuff done—and we do just that. If you want to be at the nexus of sports, commerce, and technology, come be a part of our industry-leading team here at Fanatics Tech. The Regional Manager is responsible for the day to day site management of our internal and external systems health. User issues that may come to light. Managing the intake of on-site tickets for users with the highest level of Customer Service and maintaining a team that does the same. The Regional Manager is responsible for the continuous monitoring and management of the networks, systems and order management of the Tampa region corporate offices to ensure issues are received/acknowledged and processing procedures are followed timely. The position will be responsible for processing incident tickets for onsite technical support and service. At least 1-3 years of experience in IT Management At least 1-3 years of experience supporting warehouse operations and technologies Experience managing direct reports and teams Excellent Customer Service Skills Required. Strong understanding of Active Directory Knowledge of web applications and database design & architecture preferred Ability to effectively manage and prioritize multiple a variety of items & tasks Excellent oral and written communication skills Ability to perform calmly under pressure Experience Using ERP, Trouble-ticketing And Service Management Systems Preferred Has Interpersonal skills with the ability to work well with others Ability to be effective at various levels with internal and external customers. Strong troubleshooting and problem solving skills Applicant’s skills should be weighted based on the following factors: •Ability to achieve an elevated level of customer satisfaction thru their interactions with the customer. •Ability to remain calm and confident in a stressful situation required •Ability to multi-task and to perform intangible duties •Able to work up to 12-hour shift patterns based upon a 7X24X365 operation as needed •Able to be flexible with work schedule based upon a 7X24X365 operation as needed •Ability to resolve issues and problems, following set practices and procedures. 3+ years minimum experience in desk-side support, help-desk, infrastructure support environments. Professional experience working in multiple IT-related roles, including some type of infrastructure support. •Proficiency with desktop OSs, including Windows 10 and MAC OS. •Proficiency with Windows Server OS’s including Server 2016 •Proficiency in Office 365 & other MS Office applications in a business environment. •Proficiency with Windows Domain environments •Troubleshooting skills/knowledge, including network issues, printers, and scanners. •Familiarity with common business office devices, including printers, scanners, fax, and multi function devices. •Proactively monitor issues and ensure ITIL processes are followed along with meeting customer service level requirements. •Familiarity with networking equipment: routers, firewalls, wireless devices & switches preferred. •Experience managing and working with Active Directory, Office 365, Windows Terminal / Print / File Servers, RBAC, group policies, asset management, stock rooms inventory all preferred. •Experience working with 3rd party vendors preferred. •Must be organized and detail oriented. •The ability to understand and follow established business practices at all times is necessary. •Exercise the highest level of confidentiality and ethical standards at all times. •Willingness to do other team projects as needed. •Lead a team of 5 individuals or more. Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now. NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS : In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. Apply for this job