Specialist, Trust Operations

Job Description

Your Opportunity

Charles Schwab Trust Company (“CSTC”) provides professional trust administration and investment services to our clients, giving them peace of mind that their wishes will be carried out with the financial expertise, unbiased decision-making, and fiscal responsibility imbued in Schwab’s values. The Personal Trust Operations Specialist is responsible for assisting in daily operations supporting the various trust products. Charles Schwab Trust Company follows the three lines of defense model of risk governance. The Personal Trust Operations Specialist is a first line of defense position and assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations in the context of their responsibilities.

What you’re good at

• The Trust Specialist Role will be responsible for supporting our trust business through:
• Excellent operational, relationship and customer contact skills with the ability to handle and process complex work.
• Have a full understanding of the financial services industry, trust administration or operations.
• Provide outstanding follow-up, along with excellent interpersonal, verbal, and written communication skills.
• Responsible for accuracy and timeliness of own work within established time frames.
• Ability to prioritize and complete projects
• Knowledgeable of the trust system and Advisor Services platforms features and functionality is helpful
• Must be team oriented with the ability to act as a resource for development of the team’s efficiency.
• Anticipating potential risk issues and advance as needed.
• Care for daily trust operations transactions to ensure the accuracy, timeliness, quality and compliance to all policies and procedures.
• Partner and collaborate with On-Boarding, Administration, investment advisors, prior trustees, and 23B affiliate partners to provide outstanding customer service to both retail and institutional clients.
• Proactively participate and provide input into continuous improvement to onboarding policies, procedures, and work flow to ensure processes align with a “Through Client’s Eyes” perspective consistent with Schwab’s client-first culture.
• Align with state and federal banking regulations and internal policies and procedures regarding asset eligibility, OFAC, AML, and Customer Identification Program.
• Actively participate in special projects and initiatives in the spirit of innovation, collaboration, and community.

What you have

• Expertise in retail banking operations and financial regulations a plus
• College degree or 3+ years equivalent experience in trust, brokerage or banking (may include sales, service, fulfillment, operations experience)
• Ability to work in a fast-paced environment. Requires excellent time management skills, ability to balance multiple contending priorities, with strength in identifying and implementing solutions to address the critical needs
• Ability to read and follow trust agreements
• Strong analytical skills, ability to research problems, figure out root causes and solutions
• Excellent written and verbal communication
• Ability to translate business needs into business requirements, and then implement