Client Support Analyst Intern

Job Description

Calling all data-driven, customer-focused, and innovative students majoring in engineering or business ready to grow your skillset. BrightEdge is seeking a Client Support Analyst Intern that can thrive in a fast-paced, hands-on technical environment. In a world of diverse skillsets, this cross-functional role has room to grow your technical skills. We are hiring now through spring 2020 and require min. 30 hours per week for at least 3 months. The internship can be done for college credit if coordinated as such by the student / advisor. We are flexible on hours and days of the week based on class schedule, etc. Normal business hours are Monday - Friday, 8 am - 5 p.m. The internship is a paid position in the Cleveland Office and offers you the opportunity to be directly integrated with the BrightEdge team. You will work within the Customer Success Team and collaborate with various other departments within BrightEdge.

What you need to succeed

• Senior level student or recent grad
• Current GPA 3.4 or higher
• Relevant coursework in engineering, computer science or a computer language
• Positive attitude
• Strong written and verbal communication skills
• Strong problem-solving skills
• Willingness to learn and take feedback to improve
• A passion for working with customers and deliver a great customer experience
• Interest in learning and developing technical skills

What you'll do

• Assist in partnering with customers to effectively troubleshoot technical issues
• Help our customers navigate a variety of tools within BrightEdge
• Collaborate with our product and engineering teams in resolving technical issues
• Work with Customer Success to deliver a great customer experience
• Develop an understanding of our platform and become a Subject Matter Expert
• Working knowledge of search engine optimization

What's in it for you?

• Paid internship
• Intensive sales and technology training
• Networking opportunities with BE employees and professionals
• Opportunity to live, work, and grow in CLE
• Enhance your current knowledge of the SEO industry in a work hard, play hard environment

This position is what you make it. You will have the opportunity to collaborate with clients and team members from Silicon Valley, NYC, Chicago, Seattle, Australia, and London. This could be a great opportunity for you if you’re someone who is passionate about customer experience and MarTech. This intern will contribute to helping our customers grow their business with BrightEdge. This hands-on internship needs a team player who is willing to take on multiple projects and meet various corporate deadlines. About BrightEdge BrightEdge Technologies, Inc. ( www.BrightEdge.com ) is privately held and the leader in cloud-based SEO and Content Performance Marketing solutions for over 1200 enterprise, corporate, and agency customers and 9000 brands. The BrightEdge platform boosts their marketing performance by streamlining, automating, and integrating search optimization, social marketing, and content performance management capabilities for its customers. Advanced BrightEdge technology delivers visibility, executable recommendations, competitive insights, and dynamic performance metrics. With the largest technology, sales, and customer success teams in our industry, we help customers innovate and execute to achieve superior marketing performance. Apply for this job