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Job Description

Bain & Company is the management consulting firm that the world's business leaders come to when they want results. Bain advises clients on strategy, operations, technology, organisation, private equity and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick. The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has 50 offices in 32 countries, and its deep expertise and client roster cross every industry and economic sector.

Firm Culture

Bain & Company’s relentless focus on results is at the heart of Bain history and culture. Bain strives to make a difference in everything it does. Bain’s people enjoy collaboration and helping others succeed. They are approachable, humble, down to earth, and laugh a lot. While Bain’s people hold common goals, individuals drive the richness of its culture. The best way to fit in is to be yourself. Bain’s people like working with each other. They develop deep, enduring relationships with each other and their clients. And, they enjoy what they do and have fun along the way.

Bain has long been a leader of innovation. Whether by working with private equity or non-profits, or by aligning its success with the success of its clients, Bain has stood apart as a leader in management consulting. Bain's enriching environment encourages people to achieve their best and make a lasting impact. The accelerated learning process at Bain is unparalleled. Bain also provides the flexibility to pursue your passions and shape your career while with the firm. Bain’s culture is one of opportunity.

Bain Advisor Network

Bain & Company’s core business is helping client executive teams to make their companies more valuable. This may require a strategy to adapt to changing market circumstances, an improvement in operational performance, or a strengthened organisation. Bain frequently engages with external Advisors and leverages external partnerships to complement Bain teams to deliver results.

Bain’s Advisor Network team is focused on building and maintaining a scale network of Bain affiliated Advisors. The BAN team manages policies, promotes visibility and use of advisors across Bain, plays a direct role in sourcing and managing Advisor relationships and supports the operations of the network.

The BAN is a central team within Bain that collaborates closely with internal Bain stakeholders, including case teams, Partners and Practices. The team is comprised of leaders with deep experience inside Bain in consulting and program management and in executive search and talent research.

In addition to its proprietary BAN network, Bain teams work extensively with external expert networks to support the delivery of our work. The key focus of this position is to drive Bain’s strategy with these key partners, ensuring excellent quality services for our teams.

The role

The External Expert Network Manager is Bain’s relationship manager for our portfolio of global expert network providers. He/she will support our expert network strategy globally, including review of the existing portfolio and identification of gaps in our current coverage. He/she will perfom due diligence on proposed new providers and liaise Legal on the compliance process and contract review. The position involves a high level of partnering and interactions with PEG, BAN and Consulting Teams.

Specific Responsibilities

• Set the strategy and manage the portfolio of global expert networks
  • Negotiate complex enterprise-wide contracts and service level agreements, including for long-term engagement price offers
  • Make decision of onboarding new networks (in cooperation with key internal stakeholders)
  • Responsible for accounting controls and issue resolution
  • Analysis of usage and identify opportunities for cost savings
  • Collaborate with Legal on contract reviews and compliance processes/checks
• Maximise value of these services for Bain
  • Assist with projects to augment our existing relationships, e.g. evaluate new tools and technologies for managing and communicating with expert networks
  • Manage feedback/survey process
• Advisor within Bain for all questions relating to Expert Network services
  • Meet quarterly with key internal stakeholders (including key Practice groups and other internal customers) to review needs and processes
  • Collaborate with internal stakeholders (BAN, practice teams, legal etc.) in developing/updating guidelines and trainings for best practices in using external experts

Maintain the Expert Network intranet website, integrate to other technology platforms used by Bain to enable seamless experience for our teams

Key Relationships

Reports to: Bain Advisor Network Global Director

Other relationships: Liaises with BAN team (Coordinators, Recruiters based in EMEA, APAC and Americas, and BAN Head of Operations), also works with stakeholders in Bain Legal, IT, Finance

Other interactions: Communicates with Bain Practice leads, Bain Partners, Bain consulting staff

Qualifications

The successful candidate will possess strong organisational and project management skills, as well as a proven background of problem-solving. Given our collaborative business orientation, the successful candidate will possess a track record of collaborative and solutions-oriented business practices. The ideal profile includes:

• Bachelor's degree or equivalent experience, Master’s degree preferred
• 6-8+ years’ related business experience, familiarity with expert networks and exposure to consulting or professional services firm preferred
• Proven vendor relationship management experience exhibiting sound judgment
• Excellent communication skills (oral and written) and a customer service orientation
• Demonstrated ability to think strategically and establishing strategic direction, strong analytical and business skills
• Works independently, with attention to details and a high level of accuracy
• Collaborative, team oriented working style and ability to work with a diverse range of internal and client team members; highly recommended by former colleagues
• Desires to push individual boundaries, and an enthusiasm to discover creative solutions
• Experience working in a fast-paced, multi-time zone environment and ability to manage competing demands
• Intellectual curiosity and energetic attitude to learn and develop knowledge
• Reliable, consistent and mature; a strong team player
• Advanced knowledge and use of Microsoft Excel, Outlook, and PowerPoint
• Makes work fun

Personal Attributes

Irrespective of an individual’s specific background, the successful candidate will be:

• Collaborative – someone who knows how to work with and through others to drive results and make change happen
• Entrepreneurial, proactive, and productive; someone who instinctively knows what needs to be done and rallies colleagues to get things accomplished; “rolls up the sleeves” and gets things done
• Bright – both insightful and creative, with strong problem-solving skills and pragmatic, with a practical, “real-world” sense of what is actually “do-able”. Possesses an affinity for data-driven insights to making decisions
• Articulate and compelling in his/her oral and written communication skills; engaging and concise – with interpersonal “presence”; adaptable across executive, technical and Bain audiences
• Energetic, with drive, enthusiasm, and natural skills in relationship development
• Can draw upon a keen ‘followership’ of high caliber, talented individuals to augment talent requirements for Bain
• A great colleague and teammate; passionate about the task at hand and fun to be around; someone with whom Bainies and clients go out of their way to work

Bain’s DNA

Bain’s culture and core values are distinctive and may be summarised as follows:

• Client and external focus: We are totally focused on helping clients succeed, as companies and as individuals. We measure our own success by that of our clients. Our heroes are those who help their clients achieve and sustain the greatest impact over time. We aspire to build deep, lasting relationships, earning the right to be our clients’ true business partners with shared aspirations, values and, where appropriate, risks and rewards. We channel our energy externally, with no tolerance for internal politics or bureaucracy.
• Emphasis on practical results: We aim to help our clients make their businesses significantly more valuable. We are typically impatient to help drive action, but we recognise that real success is measured over the long term. We celebrate impact and pragmatism, not activity or intellectual elegance. We place strong emphasis on obtaining and analysing the relevant facts, but as a means to insight and action, not an end to themselves. We run ourselves as a business, not an institution.
• Fundamentally dissatisfied with the status quo: We are passionate about making a difference. We have high aspirations for our clients and ourselves. We continuously seek to improve, innovate, re-define. We look for the upside and are willing to take appropriate risks to achieve it, including putting our money where our mouth is.
• Partnership values: We place high value on effective partner teaming. “A Bain Partner never lets another fail”. We expect all our partners to provide personal leadership of our business and our people, and to behave as true partners at all times.
• True North: We say what we really think, and try to do the right thing not just the easy thing. We act with total integrity, always. As far as possible, our internal processes are based on “principles” rather than “rules”. We trust and require our people to apply good judgment in interpreting them in their everyday decision-making and behavior. We try to communicate clearly and simply.
• Meritocracy: We respect and care for all our people as individuals, but recognition and reward are entirely performance-based. We do everything we can to help people learn, grow and succeed. We value “at cause” behavior, where individuals strive to help provide constructive solutions to problems rather than tolerate or complain about them.
• Enjoyment and fulfilment: We are not afraid of hard work so long as it is productive, but we try to take a balanced perspective, enjoy what we do, and make time to laugh. We celebrate success with our clients.
• Humility: We are proud of what we do but don’t take ourselves too seriously. We are irreverent towards authority without seeking to undermine it. We never forget that as individuals and as a firm we earn our success each and every day. We have the mindset of a number two – and will have even when we’re number one.”