Retirement Operations Specialist

Job Description

Your Opportunity

Plan Sponsors and participants deserve our best, every time. We respect them and their time by ensuring every interaction with us is simple and easy. The goal of Plan Administration is to meet the needs of Schwab Retirement Plan Services by providing fast and accurate execution of customer needs, with tremendous ease along with all the safety and assurances we expect for our own retirement plan needs. It’s all about Simplicity, Service and Scale, redefining how we move forward our value proposition.

What you’re good at

The Distributions Specialist handles the distribution of funds from retirement plans and ensures proper taxation with the IRS. Funds are distributed directly, rolled over or transferred in-kind, for those retiring or leaving the company, and people taking distributions while still employed. Tasks also include stops and reissues payments when necessary, and handles other duties such as qualifying hardship documentation and splitting accounts for beneficiaries and alternate payees following divorce. The most qualified candidate will perform activities like these, with the support of management, for 35-40 distributions specialists spread across our locations in Richfield, Ohio, Austin, Texas, and two locations in India. The oversight of the team also includes ensuring that service level guarantees are consistently met, internal partners are satisfied with the execution and timeliness of requests, and external clients’ requests are treated with the utmost care and urgency. Work on projects and initiatives as delegated by management and duties as defined by business need.

What you have

• Financial services experience, retirement preferred but not required
• Willingness to learn in a face paced environment
• Manage time effectively to address daily workloads
• Ability to communicate and collaborate effectively within team and across various departments
• Ability to meet high efficiency standards
• Ability to be thoughtful, adapt and contribute to a constantly changing environment
• A team player who encourages a positive team environment
• A keen focus on service with the ability to mitigate risk
• Support new initiatives with the desire to contribute to innovation and process improvement
• Engagement with the team and Schwab culture
• Professionalism and Situational Awareness