Senior Product Manager

Job Description

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Senior Product Manager

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Job Description

At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.

The Senior Product Manager has a multi-faceted role across many internal and external stakeholders. The Senior Product Manager will interface with our end users, internal stakeholders, and user experience designers to understand, develop, and prioritize product needs and requirements. He or she will collaborate with product marketing resources (and potentially with business partners) on competitive analyses, go-to-market strategies, planning, and execution. He or she will develop key product strategies and participate with agile scrum teams writing and prioritizing user stories based on the needs of our customers, partners, and other product teams working across the product portfolio. One of the most important aspects of the job is to develop and drive priorities for our feature development based on business value to the marketplace and revenue for Khoros. This includes improving customer retention, increasing the profitability of existing products, and developing new and innovative products for the company. You will help define products based on existing ideas, and you’ll help develop new ideas based on your industry experience and your contact with the market. You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality.

The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.

The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.

Some responsibilities include:

• Consulting with internal and external customers and partners to identify revenue potential, business needs and requirements for the product features and user stories
• Managing the product backlog and work with stakeholders to lead product discovery and design, help identify and describe requirements, and align the team’s backlog to the longer term roadmap
• Engaging in bug triaging, product planning, visioning, road mapping, and release planning
• Managing customers and partners, users and other stakeholders to clarify and document scope, requirements, and deliverables for suggestions coming into the backlog
• Working with Architects and Engineers to develop the long term technical strategy
• Collaborating with delivery team and Scrum Master to perform release and sprint planning, execution, retrospectives and present at sprint reviews
• Effectively presenting product ideas, strategies, designs, and go-to-market plans to small and large groups and to senior executives
• Contributing to cost/benefit and ROI analyses for product planning with other product owners and management stakeholders
• Contributing to documentation for release notes, training manuals, and other departmental administration
• Performing demonstrations of the product for customers, sales staff, and internal team members

Requirements:

• At least 3 years in a product management or business analyst role delivering successful, profitable consumer oriented web products. SaaS experience is required
• Entrepreneurial and creative, with excellent ability to help define and understand what drives an applications strategy, as well as an understanding of how thriving online communities work
• Proven ability to partner with developers to deliver releases to the market in a timely, agile manner. Team player with a track record of building strong, cross functional working relationships and focused on team performance, rather than individual success
• Technical aptitude and exposure to modern web application design, architecture, distributed systems, and devops with massive scale & data volumes
• Empathetic; a passion for the customer and exceptional user experience
• Experience working with governance and compliance, enterprise administration, content marketing, social media (including social media management systems), social marketing programs is a plus
• Able to truly embrace and embody the Khoros Values: We earn trust through our actions and attitudes, We win and grow as one team, and We listen, learn, and lead to help our customers succeed.
• BS/BA or higher, preferably in a design and/or technical discipline or with extensive exposure to technical curricula. Successful candidates are likely to have a degree in business, user experience design, computer science, or a related discipline

Skills & Requirements Qualifications At Khoros, we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history.