Enablement Instructional Design Manager

Job Description

Who We Are:

KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.

We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives. KeepTruckin is proud to be a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront and named a Forbes Best Startup Employer 2020.

About the Role:

The Instructional Design Manager will lead the development, design, and maintenance of learning solutions for sales and CS teams at KeepTruckin. This position will report into the Head of Enablement and will lead a team of content developers, a project manager, and an LMS administrator. The chosen candidate will take part in global, cross-functional initiatives to ensure successful learning content development and deployment. He or she will also regularly monitor and evaluate the effectiveness of the training curriculum by creating and implementing measures to track outcomes and ensure alignment to business objectives. Primary responsibility will also be to build and maintain trust and credibility with internal stakeholders and team members while leveraging strong project management, time management, and problem-solving skills.

What You'll Do:

• Leads the design and creation of engaging learning experiences that include eLearning programs, videos, digital training, virtual instructor-led materials, and Lunch and Learns, for all KeepTruckin training programs.
• Works closely with onshore and offshore Sales and CS leaders, the Enablement Leadership Team, Enablement facilitators, Coaching, and Voice of Customers to conduct a training needs analysis to determine training solutions and/or make recommendations to the business process with improvement or metrics that align with KeepTruckin’s strategic goals .
• Designs and manages the development of a “Continued Education” Training program(s) for all Sales and CS reps and managers in KeepTruckin.
• Designs and manages the development of a “Continued Education” training program(s) for all Sales and CS reps and managers in KeepTruckin .
• Develops course descriptions, learning models and training programs, utilizing information from subject matter experts to deliver effective Sales and CS training and on-going competency development.
• Monitors Instructional Design deliverables to project scope and requirements, and serves as a strategic instructional development resource to Sales and CS Enablement team at KeepTruckin
• Designs and participates in the implementation of all learning strategies including a change management plan, pilot workshops, train-the-trainer of new initiatives, refresher training, and core onboarding offerings.
• Creates evaluation plans to measure the impact of training and sets guidelines for business impact and risk assessment evaluations.
• Manages training projects using sound project management tools and methods while overseeing project groups .
• Support maintenance of all learning content in a fast-paced, dynamic start-up business environment
• Contribute to the development of a strategic plan(s) to include the development of content for all training from new hire training to advanced training for instructor-led training and virtual training
• Coach and mentor members of the content development team and provide direction to stakeholders while creating a positive and motivating environment
• Work with cross-functional teams, including Sales, CS, Marketing, Product and Operations in the creation and implementation of long-term training plans to ensure business goals are being achieved
• Apply standard business procedures to training design, including SOPs, Ethics, and Compliance
• Leverage best practices, design ideas, and technologies for all blended learning methods
• Incorporate adult learning principles and cutting-edge learning methods & technology that drive continuous improvement
• Re-purpose assets whenever possible to ensure efficiency
• Implement established life-cycle management of learning assets
• Collaborate with Continue Representatives to ensure content is all available on the LMS and is designed to support training and corporate strategies
• Provide ongoing communications about the training programs and initiatives throughout the organization
• Regularly research and incorporate new and relevant training approaches and industry best practices to create and maintain a best in class program

What We're Looking For:

• At least 4-6 years of experience designing clear, engaging, purposeful, and culturally competent online content and in-person learning experiences
• At least 4-6 years of experience in Sales Enablement, preferably in a facilitator or instructional designer capacity
• Masters degree in education, instructional design or psychology
• An exceptional writer who expresses ideas clearly and simply and has strong design instincts
• Experience in design thinking methodology and human-centered design
• Competent in synthesizing different kinds of data - observations, user interviews, research, feedback, and quantitative data - to determine root problems and key improvements to make in instructional designs
• Amid ambiguity and complexity, finds a way to move forward purposefully and decisively
• Fluent with technology and experience creating content on learning management systems and content editors
• Ability to collaborate cross-functionally and influence and motivate colleagues to execute designs
• Ability to create, manage, and follow through on projects with strong attention to detail and deadlines
• Highly motivated, self-directed, results-oriented, data-driven, and curious
• Willingness to roll up your sleeves and do what it takes to meet team goals and achieve impact
• Entrepreneurial and excels in a fast-paced, team-oriented, start-up environment

Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

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