Workplace Operations Project Manager

Job Description

Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates. In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them? If so, we want to talk to you!

About the Role:

The Workplace team works to host our employee community through functional & inspiring spaces, food, and security programs. As a part of the Workplace team, the Workplace Operations Program Manager will help run operations at Airbnb’s Headquarters while focusing on delivering a functional, fun, productive, safe and creative work environment. This person will help support high touch, high quality facilities and workplace services for approximately 4,000 occupants in a uniquely designed multi-building and growing urban campus.

Responsibilities

• Oversee management of all SF Campus Workplace Operations Projects
• Prepares project plans and drives the project from conception and planning to implementation. Will participate in the development of strategies, processes and resources.
• Manages project schedule, “progress to plan” and task details by utilizing project management tools, communicating deadlines to cross functional teams.
• Own SF Campus CAPEX and associated end-to-end process for Workplace Ops & Facilities. Act as Subject Matter Expert for other Workplace Projects as necessary.
• Run Workplace Spin Up / Building Handover from Real Estate. Work with XFN partners (Biz Tech, Finance, Food, Events, Space Planning, Real Estate & Construction, Safety & Security) and vendors to ensure successful building opening.
• Develop Overall Workplace Spin Up Standards.
• Assist with Global Workplace openings, if requested.
• Track overall performance management of Vendor Partners, evaluating KPI’s (Key Performance Indicators) and SLA’s (Service Level Agreements) where applicable.
• Manage C-Suite focused Workplace projects. Set expectations with stakeholders and deliver on plan.
• Liaise with internal stakeholders to deliver Workplace Operations scope in the following functional areas :
• TI Construction
• Base Building Systems (MEP)
• Kitchen Equipment
• AV Systems
• IDF Room Equipment
• Various Facilities Systems & Software
• Lead others to solve complex problems; use sophisticated analytical thought to exercise sound judgment and identify innovative solutions.
• Initiate maintain internal tracking tools for projects of all sizes. Outsourcing information to vendor partners and other departments as necessary.
• Utilize CMMS / ticketing systems to deliver metrics on in-progress and completed projects

Requirements

• 5-7+ years experience in facilities operations and/or project management. Experience in Tech preferred but not required
• Detail and customer service oriented and a highly collaborative team player.
• Ability to read and interpret CAD drawings
• Self-Directed, possess strong analytical skills, the ability to develop conclusions and make recommendations to meet deadlines.
• Participate as a team member on multiple projects simultaneously and work effectively in a fast-paced, dynamic team environment with high expectations for quality
• Be able to immediately recognize system shortcomings, respond to operational and emergency situations, and provide technical guidance/direction during real time problem management. Also must be able to act in a consulting capacity on projects and new design efforts.
• Ability to closely manage multiple vendor partners in a variety of projects.
• Experience in budget management and cost per square footage and cost per headcount metrics
• Experienced in managing CAPEX and other projects of varied scope and complexity.
• Knows how to lead with empathy, inclusion and collaboration
• Adept at contract creation and RFP processes
• Effective and positive, with an ability to clearly set expectations, train others, and promote teamwork
• Innovative idea generator with curiosity to seek solutions
• Excellent written and verbal communication skills
• Able to maintain ultimate flexibility in a rapidly changing business environment
• Software: Project Tracking and Gantt chart creation, CMMS, G-Suite, Excel, Smartsheet

Apply now