Clinical Support Specialist

Job Description

Working at Align Technology

Welcome to Align Technology at one of the most exciting times in our history. At Align, we like to say that we “Create new smiles. Every day,” in all aspects of our business. At Align you are empowered to be innovative, creative, collaborative and hands-on. Align Technology is a global medical device company with industry-leading innovative products such as Invisalign clear aligners, iTero Intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patients.

What makes us a great place to work:

• Make Your Mark: we are a global business, but not so big that you can’t make a huge impact on our continued business improvement. Bring your A game!
• Innovation: Influence the game-changing technologies that are revolutionizing the dental orthodontics industry.
• Work in a Dynamic and Growing Industry: Ask anyone for a list of the hottest and fastest growing industries and you will see medical and dental at the top!

Your mission is to provide the best clinical communication and support to external and internal customers

A Clinical Support Specialist has interaction and communication with orthodontists and general dentists, and treatment coordinators related to case specific issues, ClinCheck quality and troubleshooting. Focus will be on clinical support as well as troubleshooting clinical issues for customers in order to give them Clinical Confidence to use Invisalign.

Responsibilities for a Clinical Support Specialist fall in four broad categories but may not be limited to:
1. Training of customers (doctors) and/or speaking in clinical settings on behalf of the company,
2. Clinical Support to customers and/or oversight of clinical support to customers,
3. Contribute/review clinical content of doctor education/marketing materials and internal clinical education materials.
4. Represents Korea clinical and work with regional clinical lead to provide feedback to Management

Essential duties and responsibilities

A Clinical Support Specialist manage day to day tasks within Clinical Care department. You oversee development of content of clinical training and reference materials. You manage content, process, and message of Clinical Customer Support and liaise and training with Costa Rica. In this role you give Clinical Training (internal) – Establish and oversee internal clinical education (to Align employees), in particular Sales and Clinical Customer Support. You act as the liaison for key research personnel at Align Research Partner Institutions. You represent Align clinical research at academic and professional Align events. As a Clinical Support Specialist you provide clinical guidance to team members related to research project. Work with KOLs in the development of publications that can be used as case studies. You administer clinical studies and act as the marketing liaison. A Clinical Support Specialist ensure adequate coverage and availability of resources and ensure ownership, action to resolution, back up and contingency within the team. You manage departmental procedures to obtain 100% accuracy and completeness in all areas. You continuously identify and drive improvement initiatives through people, process & systems/tools. And you participate in proactive team efforts to achieve departmental and company goals.

We seek: A Clinical Support Specialist with

• College graduate in Dental Hygiene are preferred
• Minimum 1 year related experience in medical / dental related areas
• Excellent written and verbal communications skills in English
• Results oriented with proven experience
• Results oriented with proven experience

The ideal candidate possesses strong interpersonal, listening and persuasive communication skills with an ability to craft a compelling message and tailor it for a given audience. You have strong critical-thinking abilities to analyze business problems and situations and target specific needs of customers. And you have the demonstrated ability to take initiative to creatively solve problems in a timely fashion, make decisions independently and implement changes quickly and effectively. You will also provide support to audit processes and quality management system as required.