Onboarding Specialist

Job Description

Are you mind-bogglingly stellar at everything you do?

Can you multi-task, field questions from internal and external clients, and help run an office like a "lean, mean fighting machine" all while delivering positive customer service that is absolutely infectious?

Are you looking for a company you can call home? A place where people understand that "work/life fit" isn't just something to put on the company website, but an idea that's put into practice every workday?

Then we've been looking for you!

Aquent is the world's leading Creative and Marketing staffing firm, founded over 25 years ago on these four guiding principles:

• People Make the Difference
• Holism
• Relentless Pursuit of Customer Value
• Continuous Learning and Improvement

The right person for this role will have:

• Partner with internal compliance teams to review, interpret and execute client contractual requirements related to onboarding. Craft and document onboarding processes that meet client and Aquent/Vitamin T requirements
• Consistently provide an extraordinary experience to talent, client, and staff related to onboarding
• Onboard talent with speed and accuracy to ensure they are fully prepared to start working for designated client/role; explain all aspects of their role from time reporting and expenses they may incur to general or location-based benefit offerings
• Partner with Agents to ensure talent are prepped for onboarding prior to starting, provide consistent and timely status updates to agent and talent during the process through completion/RTW
• Daily updates, throughout the day, on all onboarding elements to ensure talent are completing steps, resolving issues and providing relevant status updates; including but not limited to background/drug screens, employment forms, I9/E-verify, required trainings
• Consistently provide excellent talent and agent experience during onboarding (Mega Dom, Talent onboarding feedback survey)
• Compliant and expeditious onboarding (Mega DOM and internal/client audits)

• Consistently high/passing scores on internal and client audits

• Completion of Shared Services goals and special projects as assigned
• Dedication to outstanding customer service and positive first impressions
• General understanding of employment laws related to hiring and onboarding, knowing when to raise scenarios for input
• Ambitious
• Strong desire to collaborate within a team
• Socially confident and people orientated
• Process requests with an utmost sense of urgency
• Continual learner
• Experience with complex customer onboarding requirements
• Ability to tackle complex problems, make effective and quick decisions
• Acute attention to detail and strong organizational skills
• Excellent written and verbal communication skills
• Flexible and adopts change
• Experience handling multiple priorities while maintaining a calm composure
• Experience in staffing, recruiting organizations or back-office operations teams is a huge plus

The Perks:

• Work/life balance: we say it, we mean it
• Generous benefits package: medical, vision and dental benefits, generous 401(k), FSA, tuition reimbursement, paid sick/vacation time and more
• Vacation when you need it: unusually generous and flexible vacation offered (we believe in rewarding hard work as you achieve your goals)
• Free use of company's Hawaii beach house
• Individualistic approach: we encourage a personal touch to your work - we don't believe in a "one-size-fits-all" approach
• Industry reputation: as a division of Aquent, we're the world's largest creative staffing firm

Vitamin T/Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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