Senior Account Specialist

Job Description

Introduction
Take your career to the next level as a Fulfillment Professional with IBM. By nurturing relationships, taking ownership of problem resolution, managing transaction requirements, and applying effective research, you will guarantee our client satisfaction and sales productivity. Our clients are our future, and your successful support is what brings IBM to the next level.
Your Role and Responsibilities
IBM is seeking an operations professional responsible for accounts receivable (A/R) and collateral management for a portfolio of customers who choose to finance information technology with IBM Global Financing. In this role you will have daily management of a portfolio which is comprised of accounts of varying size from low six figure credit lines to larger and more complicated inventory and/or accounts receivable financing customers with substantial credit facilities.
An IBM Account Specialist:

• ​Develops and maintains strong working relationships with numerous customer contacts at various levels of the organization and serves as a focal point for customer inquiries, requests, and complaints.
• Monitors collateral position and surveys to ensure that all collateral reporting requirements are adhered to and identifies, reports on and drafts action plans to address potential and actual exposures.
• Prepares materials for use in status account reviews conducted at multiple corporate levels.
• Is responsible for territory risk management and customer satisfaction attainment.
• Ensures all customer communications are documented in an accurate and timely manner.
• Ensures accounts operate within approved guidelines and obtains the appropriate level of management approval in exception situations.
• Keeps customers appraised of the financial health of their account and its ability to support current and future financing volumes.
• Operates proactively at all times.

Required Technical and Professional Expertise

• A significant degree of analytical and organizational skills are required
• Proficient in Word, Excel, Powerpoint
• Ability and desire to learn

Preferred Technical and Professional Expertise

• Experience in A/R and credit management
• Knowledge of finance, accounting, business administration, and secured lending principles as would be acquired through a Bachelor's Degree program or through relevant IBM Credit or industry experience
• Must be creative in developing new plans and methods to accommodate business needs and/or recover outstanding debts
• Ability to apply creativity and sound judgment to the design and implementation of portfolio management strategies in order to maximize customer satisfaction and minimize risk to IBM and customers
• Strong written and verbal communication skills

About Business Unit
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location Statement
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.