Merchant Operations Specialist

Job Description

Honey is a fast-growing startup based in Los Angeles. Our online shopping platform offers users a smarter way to shop. Through a simple browser extension, we open up instant access to exclusive savings, deals, rewards and discovery, all powered by the collective knowledge of Honey’s community of online shoppers. We are helping millions save when they shop online, and we're hiring!

About The Role:

Merchant Operations is a support mechanism within Honey whose primary responsibility is to support Honey’s merchants and products while being innovative, solution-oriented and always working to deliver the best merchant and user experience possible. We provide operational support to all of Honey’s merchants, ensuring our users and merchants are provided with a world-class experience. We do this by working closely with and supporting internal teams at Honey and by acting as the first touchpoint, where we support processes from setting up stores to mitigating merchant issues (termination, rejection, cancellation, migration etc) in order to capture additional revenue.

What You'll Do:

As a Merchant Operations Specialist at Honey, you will:

• Support initiatives and special projects led by Merchant Operations Manager
• Analyze store performance to detect issues and notify proper team for technical fixes
• Investigate store checkout issues, gaps in tracking, and managing coupon sources
• Manage all tracking link creation, migration, upkeep and removal on an on-going basis to support Honey’s monetization effort
• Work through a shared inbox of emails from merchants and internal team members
• Work within internal tooling systems for store set up and ticketing
• Troubleshoot coupon code and sale ingestion and determine solutions for optimal ingestion and display
• Provide support to the outsourced Deals Team
• Identify process improvement, workflow operations, and complete new projects and audits as they arise
• Consistently deliver on short term and long term deadlines

About You:

• Bachelor's Degree in Communications, Marketing, or Business
• Great attitude and willingness to learn
• Strong communication
• Work collaboratively with others
• Problem solver with a contagiously positive attitude
• Detailed and process-oriented
• Proactive and seeks meaningful feedback
• Participates and engages in team work + dynamic

Nice to haves:

• Familiarity with email ticketing platform
• Familiarity with Periscope
• Familiarity with JIRA

At Honey, we are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives.