Talent Acquisition Manager

Job Description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.
Your Role and Responsibilities
At IBM, we strive to lead in the invention, development and manufacture of the industry's most advanced information technologies, including computer systems, software, storage systems and microelectronics. We translate these advanced technologies into value for our clients through our professional solutions, services and consulting businesses worldwide. IBM's Recruitment Process Outsourcing (RPO) manages global staffing Delivery and large recruitment campaigns for Fortune 500 companies.
The Talent Acquisition Manager is responsible for the overall management of an assigned group/client for a specific outsourcing engagement within the Recruitment Process Outsourcing (RPO) group. This role drives strategic planning and leadership and has on-going interaction and communication with key client stakeholders. The Talent Acquisition Manager role also provides tactical leadership, management and mentorship for the client partnership and the entire staff across the program. This role works closely with the other management staff to ensure extreme service and client satisfaction.
Responsibilities:
• Assisting the Talent Acquisition Executive and other internal teams with the implementation project work plan including pre-planning items including but not limited to: scope definition; overall strategy; resource plans; financial plans; risk plans; quality plans; timelines; communication plans; launch objectives; tasks lists; project phases; meeting rhythm (if working with new clients)
• Accountability for delivering to client SLA’s, monthly and quarterly business metrics
• Consulting with internal teams and the client in identifying system/process enhancements necessary to better align the solution with their business goals, including prioritizing those enhancements needed to meet project deadlines and budgets
• Reviewing risk and quality plans to ensure necessary mitigation and continuous improvement plans are identified and implemented
• Building deep relationships with our client’s HR Business partners to improve outcomes and ensure KPIs and SLAs are met.
• Accountable for the management (or in direct leadership) of designated Program Staff and Program Leadership
• Accountable for (direct or in direct) building, maintaining, and developing a high performing, experienced team focused on client’s deliverables (low turnover)
• Responsible for mentoring, coaching, developing and engaging the team, recognizing strengths and weaknesses. Ensuring the client’s solution and recruitment process as designed is executed consistently across multiple sites
• Developing and disseminating program status reports for internal and external stakeholders including Monthly Delivery documentation for Executive team, weekly status reports, and post-mortem analyses with leadership team. (Quarterly Business Reviews)
• Conduct daily and/or weekly huddles with Staff, cascading IBM and client information as appropriate
• Develop and maintain relationships with any or all of the following: Human Resources Partners, Senior Human Resources personnel and Senior Delivery Managers, Recruitment Services Technology liaisons, Recruitment Delivery Center Management
• Set and monitor performance of the teams KPIs for VC as well as checkpoint goals quarterly
• Accountable for the compliance of (Business Controls) delivery for account
• Maximize revenue (for transactional and hybrid accounts) for assigned account
• Accurately forecast revenue and costs as well as control ILC for the account
• Generation and submitting of invoices for the account
• Manage the day to day relationship, contract and customer satisfaction of assigned account. Continue to integrate IBM services when client needs change and value can be added
• Provide day to day guidance, communication, and leadership for (direct and in direct) delivery team on assigned account
• Work in partnership with the Delivery Center manager/s and leadership teams to successfully provide required services for the assigned account
On site commute required: at least 3 days per week to North Houston, outside the Beltway.
Required Technical and Professional Expertise
• At least 5 years or significant experience in Staffing, Recruiting, or Account Management in a corporate or professional services environment
• At least 1 year of recruitment experience in Oil and Gas
• At least 3 years or significant experience managing recruitment teams in a matrix management environment
• At least 2 years or working experience with Microsoft Office (Word, Excel, PowerPoint)
• At least 1 year previous experience in Change management
• High School Diploma / GED
• 25% Travel Annually
• Fluency in English
Preferred Technical and Professional Expertise

• BA/BS degree
• 2 years or demonstrated experience managing a P&L
• 1 year Digital/Technical recruitment experience

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.