Client Support Associate

Job Description

As a Client Support Associate, you will be helping to ensure that each of our clients receive an outstanding service experience from Kira. You will be troubleshooting and responding to support queries by taking an expert consultative approach to problem-solving by being proficient and comfortable in all the features and functions that Kira offers, teaching clients how to use Kira’s features, and occasionally conducting training sessions.

You will be working with our Systems, Development, and Sales teams and will need to understand our client goals within the scope of our offerings to ensure we achieve them. You must love working with clients and thrive on seeing them succeed.

As our client base is global, we greatly value flexible working hours, as multiple shifts are available.

What You Will Be Doing

• Take ownership of client inquiries through responding, troubleshooting, and identifying issue resolutions quickly and independently
• Participate in front-end QA for each new release
• Teach new Kira users about our product via online training sessions

What You Bring

• A university or college degree and/or relevant work experience
• Strong experience in client service or hospitality
• Excellent written and verbal communication skills and attention to detail
• Passionate and comfortable with a variety of technologies and curious to learn more

• Team . Our team is filled with smart, curious, independent, self-motivated, and nice people. Together, we have a happy and fun team culture.
• Personal Development . We work on challenging problems. It’s hard, in a good way.
• Technology and Design . Machine learning is driving a new industrial revolution, and it’s terrific to work closely with this impactful technology. Moreover, we care about great design and a great customer experience.
• We're scaling! So there are lots to still discover and develop - which makes for a great learning environment where you can build experiences and lots of opportunities for you to dig in.
• Lots of benefits and perks

Kira Systems believes that at the foundation of our success are the people who work here. We are an equal opportunity employer and believe our diversity is a driver of success at our company. Any race, religion, color, national origin, gender, sexual orientation or identity, age, marital status, veteran status, or disability status are welcome here. Accommodations are available on request for all aspects of the selection process.

Please be aware that due to the nature of our business all successful candidates must clear a background check before beginning employment.