OSS Engineer Second Level Operations Specialist

Job Description

Job Summary:

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities:

You will help with Assurance support activities:

• Incident management
• You will assist with Problem management
• System administration
  

Key Qualifications:

• Bachelor level, in engineering (IT, Telecom) or
• 3-5 years’ experience of deploy system test and lead testing team.
• Domain experience: BSS/OSS
• OSS, Solaris/UNIX/Linux, Product Support Processes, SQL, MySQL, Oracle, IP networking
  

Additional Requirements:

• Knowledge of Managed Service telecom operations practice
• Experience Managing Hardware
• Ability installing, administering, configuring, and maintaining applications; including operating systems and related Software
• Ability reviewing existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality
• Any of the following OSS-Specific application experience:
  Netcool / Netnuman / OSS-RC / TeMIP / SO-EM / IPT-NMS / ENM / U2K
• Experience monitoring and managing applications, device availability, network conditions, and system reliability/performance, as well as service and program maintenance and storage resources
• Ability to create detailed documentation to functionally understand new and existing applications
• Ability to follow and implement established change and control policies and procedures
• Experience in Ericsson OSS-RC/ENM is a plus
• Knowledge sharing and collaboration skills
• Ericsson knowledge
• English skills
• Delivering results & meeting customer expectations
• Analyzing
• Working with people
• Creating & innovating
• Applying expertise & technology

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Primary country and city: Egypt (EG) || || Cairo || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ

Req ID: 330870