Customer Success Manager

Job Description

What you’ll be doing...

Full-time role in Global Customer Success organization (part of Verizon Business Group) of being obsessed to deliver the best customer experience and service level in a fast-growing and dynamic environment. Daily activities cover leading local customer success team and help them succeed in acting as a first point of contact for incoming customer requests as well as building and executing proactive success plans targeting at contract renewals.

Essential job functions

• • Lead the team in developing and maintaining business relationships with SMB accounts to drive customer satisfaction and assist in achieving their desired business goals through our service. Promote value added conversations throughout the life of the contract with the ultimate goal of customer retention.
  • Constantly keep a finger on the pulse of local team’s performance and activities;
  • Be an escalation point for local team and actively support on a daily basis;
  • Identify and manage risks, be able to define priorities;
  • Actively cooperate with related stakeholders and teams across the globe.
  • Enable individual team members to perform their respective roles to the highest customer satisfaction level while ensuring they are prepared to contribute to strategic projects to develop themselves and the org.
  • Forecast, execute and meet key account performance metrics such as customer satisfaction, retention rate etc.
  • Recognize potential revenue opportunities and engage the sales team.

What we’re looking for...

An ideal candidate should be a leader with a proven record of knowledge and experience in account management in IOT/Telematics/SaaS industry with a clear understanding of what drives customer satisfaction, as well as strong willingness to develop further.

We are looking for a professional with strong developed skills listed below

• • A business degree and/or experience in leading account management (customer success) teams with proven history of success (mandatory);
  • A strong business acumen and leadership skills (mandatory);
  • Fluent written and verbal communication in German and English is required (mandatory);
  • Excellent communication, listening and troubleshooting skills;
  • Well-developed time management and prioritization skills;
  • Structured and positive "can-do" approach for open matters and tasks in a demanding environment;
  • Willingness to develop while identifying opportunities over self-reflection

What we’re offering

• • Full-time employment agreement in stable and growing international company with a winning team spirit and high customer satisfaction level.
  • Attractive pay with incentives as well as additional benefits.
  • Personal development opportunities – recurring training, workshops and online webinars as well as special study programs.
  • Growth opportunities – the company size and wide geography offers no limits in advancing careers and fulfilling personal goals.
  • International and modern working environment – company provides best in class facilities and up to date working tools.
  • Work that matters – the work we do every day impacts the overall success of many businesses and helps to make the world more environmentally friendly.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.