Field Training Consultant (Long Beach, CA)

Job Description

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s, but to build a better McDonald’s.

We are moving fast and are adding to our best-in-class team. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. We are customer obsessed, committed to being leaders, and believe we are better when we work together. Over the last couple years, we’ve launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.

We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as a chance to have a genuine impact on our customers, our people and our partners.

Our Long Beach, CA field office has an exciting opportunity for a Field Training Consultant.

This position acts as a strategic partner and adviser to leadership, business partners, owner operators and key stakeholders. While you will facilitate best in class learning and development programs for learners in a variety of roles, you will also act as the SME for all things training, learning, and development.

Key customers include Staff, Owner/Operators, Restaurant Management, and various other learners.

• The ideal candidate lives in the Southern California area, ideally in Orange County.
• Travel between 50-75%
• Bilingual in Spanish & English a huge plus”

Job Description

Purpose: Change individuals' behavior that improves business results by consulting in training, operational standards and facilitating field training classes. Key customers include Staff, Owner/Operators, Restaurant Management, and learners.

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

Facilitates Learning: Conducts training that motivates, builds competencies, and improves individual's performance and contribution to restaurant results.

Consulting:

• Demonstrates and reinforces the leadership behaviors that support the McDonald’s vision.
• Serves each customer's requests by helping identify the appropriate resources and interventions to most effectively accomplish their objectives.
• Provides strategic interventions that helps their market accomplish its objectives.
• Coaches people on how to measure and improve training results, and how to appropriately diagnose problems and create actions that solve them.
• Frequently communicates and provides feedback to Regional Staff and Owner/Operators regarding the success and opportunities for people development within an organization.
• Creates a partnership between Owner/Operators, Operations Manager, Consultants, Restaurant Managers, and learners that stimulates transfer of training, return on training investment (ROI), and improves restaurant results.
• Serves as an operations expert and consultant on McDonald’s operating standards, management tools, and training systems to maximize restaurant QSC&V.

Personal Development:

• Stays up-to-date with the current and most effective employee development approaches.
• Stays current on operational standards, procedures, and resources to enhance ability to provide leadership and maximize business results.

Qualifications

• High School Diploma or equivalent, BA/BS degree preferred
• 2 to 4+ years of adult education/facilitation experience
• 2+ years of experience working in a customer service and/or hospitality environment
• Operational expertise in QSR, restaurant industry and/or hospitality preferred
• Consulting experience a plus
• Experience working in an ambiguous, every changing environment
• Proven self-starter
• Strong interpersonal, written and verbal communication skills
• Strong business acumen

Additional Information

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.