Lead Customer Operations Specialist

Job Description

Essential Responsibilities:

• Responsible for defined work and projects for a set group of assigned customers to meet day-to-day objectives and resolve issues through immediate action and planning
• Daily coordination and management of engines through GE Caledonian and XEOS facilities providing regular status updates to customers
• Resolution of issues related to shop processes.
• Represent customers at applicable planning meetings and communicate status updates to customers
• Providing cost estimates for Time & Material contract customers
• Ensure accuracy of incoming and outgoing documentation including shipping, invoicing, and finance systems.
• Responding to customer queries and concerns in a timely manner
• Provide ad-hoc support to CPM’s where required
• Administer Lufthansa Shop Maintenance Cost Guarantee (SMCG) in conjunction with CSM
• Significant travel to support customer reviews.
  

Qualifications/Requirements:

• Degree level preferred from an accredited university or college
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Proficient in using SAP
• Sound business acumen
• Ability to effectively interface with all levels of internal and external customers
• Knowledge of maintenance operations and external customer requirements
• Capable of preparing, coordinating and maintaining accurate detailed documentation necessary for contract performance
• Ability to perform forecasting, scheduling, pricing, warranty administration and other related activity
  

color:#121212;mso-ansi-language:EN-GB">Applications from job seekers who require
sponsorship to work in the UK are welcome and will be considered alongside all
other applications. However, non-EU/EEA candidates may not be appointed to a
post if a suitably qualified, experienced and skilled EU/EEA candidate is
available to take up the post, as the employing body is unlikely, in these
circumstances, to satisfy the Resident Labour Market Test. For further
information please visit the UK Border Agency website http://www.ukba.homeoffice.gov.uk/visas-immigration/working

mso-ansi-language:EN-GB">
Baseline Personnel Security Standard (BPSS) clearance is required and must be
maintained for this role. Please note that in the event that BPSS clearance
cannot be obtained, you may not be eligible for the role and/or any offer of
employment may be withdrawn on grounds of national security. Please see the
link below for further details regarding the requirements for BPSS clearance
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61212/hmg-personnel-security-controls.pdf

About Us:

At GE Aviation, we are imagination at work. Whether we’re manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that tackle some of the world’s toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. At GE, developing people is embedded in our culture and integral to our growth. Here you’ll work collaboratively and across functions with the highest caliber talent, utilizing ground breaking technology and processes. Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come.

GE is committed to taking on the world’s toughest challenges. In order to fulfill that promise we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles...people like you!

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Additional Locations:

United Kingdom;Prestwick;