Senior Project Manager (Healthcare)

Job Description

Company Overview

Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.

Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

Job Summary

Summary:

An Installation Project Manager performs a broad range of tasks related to the implementation of Nuance products at customer sites (medical centers, hospitals, clinics), including managing or assisting with new and add-on customer implementation projects as well as providing post go-live support.

Responsibilities:

• Act as main point of contact and proactive interface between the customer and internal technical/programming IT staff, different internal business groups, and outside vendors when necessary, to ensure effective definition of and delivery of business system initiatives.
• Work with customer to identify timeline, develop and manage project plan and ensure project stays within agreed upon scope and schedule. They are responsible for establishing/validating/defining project scope, creating project timelines, and meeting all timing, budget, and resource requirements for their projects, and they report on project progress
• Analyze customer requirements to determine optimum workflow and system configuration; provide “best practice” guidance to the customer on workflow and configuration decisions.
• Provide support to the customer during the testing process.
• Coordinate Nuance resources to ensure necessary project tasks are completed on schedule, within budget and in a high quality manner.
• Provide post go-live support including:Scheduling and leading regular status communication, stabilizing system performance, monitoring speech recognition yield.
• Completing all Support and Account Management transition related documentation.
• Lead more than one project at a time, depending on size, scope, complexities, and priorities
• Contribute to department process improvement initiatives; participate in internal company projects to meet company, department and individual goals.

Qualifications

Education:BS/BA or equivalent relevant work experience

Years of Experience: 5 years of project management, business analyst or other relevant software implementation, IT, or healthcare experience

Required Skills:

• Excellent problem solving, analytical skills
• PMP Certification
• Microsoft Project
• Potentital for travel
• Very organized, manage time/priorities effectively, and are adept at influencing others and managing conflicts.

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance Communications, Inc. (“Nuance”) is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.

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