Senior Consultant, Foundry

Job Description

Because you belong at Twilio

The Who, What, Where and Why

Twilio Foundry is a business consulting practice developed by Twilio communications and CX experts to help companies identify opportunities, validate designs, and build solutions for communications excellence. We help businesses develop, prove the value of, and implement a strategic point of view on how to engage customers within their category.

The complexity of CX purchases requires stakeholders from multiple parts of the business to gather business and functional requirements. The impact to customer experiences in a way that aligns to the digital transformation strategy requires a critical understanding of various business disciplines for positive results. Larger enterprises need not only partners that can help them modernize the customer engagement but they need trusted advisors that have domain expertise to help them prioritize the projects to reach the strategic plan.

Enterprise clients that have complex business processes and global presence have stakeholders that span both horizontally and vertically in the organization. Typical resources that are key in delivering the digital transformation strategy are e-suite stakeholders, enterprise architects, business unit leaders, risk teams, and business analysts to name a few.

Twilio has transformed and enabled a myriad of businesses in every vertical to modernize and disrupt how businesses engage with their customers. Businesses are now interested in gaining insight and recommendations specific to them from a Twilio perspective and advise them on how to transform for the digital economy.

This role would be responsible for global delivery of relevant Twilio use cases that collectively deliver a digital transformation blueprint to the top strategic and enterprise accounts.

Who?

• Ability to navigate complex deal constructs, enterprise licensing/usage commitments, and cross/up sell opportunities Ability to juggle multiple initiatives and deliver against urgent deadlines simultaneously
• Ability to operate in a fast-moving, fast-growing, ever-changing environment
• You are curious by nature and are able to think outside the box to come up with effective solutions to big problems
• Charismatic, innovative, and wildly creative - with the execution skills to make it all count
• Excellent storytelling and presentation design skills in addition to verbal and written communication skills
• Working mastery of Google Slides, Keynote, and Photoshop required

What?

The Business Consulting team has 4 main goals that would be delivered through a retainer fee model per use case or per transformation project:

1. Business and technology transformation
2. Business and technology effectiveness
3. Business and technology efficiency
4. Business and technology alignment

Engage with qualified customers to deliver an opinionated, researched, prescriptive view of how to modernize their engagements. Delivering recommendations and opinions to C-Suite executives require trust, evidence, return on investment, and impact to their digital transformation strategy.

Step 1: Discovery workshop - Curate, document, and catalog the technical tools used to deliver the customer engagements, map current customer journey experiences, interview stakeholders for planning milestones, client’s consumer personas to present a current state analysis

Step 2: Hypothesis workshop - Using findings and use case definitions, deliver white space analysis workshop to go obtain future state of their customer engagements. This is a mutually agreed upon DX blueprint of the future customer engagement state with supporting evidence and expected level of effort

Step 3: Enablement and milestone Report - Analysis findings of how to deliver the scoped DX blueprint that is culturally appropriate and in the timeframe acceptable by client. This includes mapping of the resources needed to educate, develop, scale, and operational delivery.

Deliverables in each stage includes the following:

• Executive summary of discovery workshop findings with supporting diagrams and hypothesis analysis of operational impact. Acceptance of accuracy for next phase deliverable
• Diagrams and narrative on use case recommendations and business impact on customer engagement hypotheses that encompass customer journey mapping based on DX blueprint deliverable
• Whitespace analysis and enablement plan on the DX blueprint elements and the resource requirements from internal, external, or development perspectives. Prescribed recommendations of prioritization plan and expected return-on-investment for C-Level stakeholders..

Why?

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio. Where?

This position will be located in our beautiful office at 101 Spear Street in the Rincon Center in San Francisco. You will enjoy our incredible perks: catered meals, snacks and drinks, ergonomic desks, game room, fitness center, massages, monthly All Hands and more.

You will also be part of a company that believes in small teams for maximum impact; that strives to balance work and home life; that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values , who are challenged by problems, empower others to thrive, and can draw the owl and not be beholden to one playbook.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.