Specific responsibilities include:
Requirements gathering from the business users as well as developing system specifications for projects utilizing various methodologies including workshops, focus groups etc.
Work directly with various levels of business users (Marketing managers, content authors, UAT testers) to document requirements, create visual diagrams, review specifications, obtain approval, support UAT, Training and post-production roll-out.
Develop business and technical requirement documents as well as technical specifications.
Supporting quality assurance and user acceptance testing.
Drive solutions via system modifications and/or workflow to implement new processes.
Issue resolution/escalation including prioritization and tracking.
Working with developers to ensure specifications are understood, followed, and implemented properly.
Project management of issues through the entire System Development Life Cycle (SDLC).
Tracking issues and maintaining regular updates to project progress.
Create training and procedure guides.
Professional Qualifications;
Experience in client facing roles with expert skills in requirements gathering with the ability to draw out requirements using a variety of methodologies.
Ability to communicate technically complex IT concepts to internal and external business clients.
5 to 7 years of experience in implementing new applications and major enhancements, especially service management tool, in global organizations.
Ability to work with technical teams (developers, architects, QA, infrastructure) and business partners to document and implement system modifications on time and within budget.
Excellent team player with a proven background of individual contribution.
Excellent interpersonal, documentation, communication, and presentation skills.
A minimum of 5 years of experience in the insurance or financial services industries.
Demonstrated experience in the implementation of new applications and major system enhancements.
Preferred Technical Skills;
Expertise with COBOL, Zurich Business, Distributed Management System, Deductables for Insurance domain, Billing system, Loss sensitive information in Insurance domain, Month end claim collection system.
Experience integrating JIRA and service management tool.
Ability to work with onshore & Offshore and customer team
Insurance domain experience is an added advantage
About Cognizant
Cognizant (NASDAQ-100: CTSH) is a world-leading professional services company, transforming business, operating and IT models for the digital era.
View WebsiteGet More Interviews for This and Many Other Jobs
Huntr helps you instantly craft tailored resumes and cover letters, fill out application forms with a single click, effortlessly keep your job hunt organized, and much more.
Sign Up for Free