Manager, Process Manager

Job Description

Towers Crescent 2 (12067), United States of America, Vienna, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Manager, Process Manager

Capital One Process Managers thrive in understanding how things work – that means mapping out business processes, understanding and mitigating business risks and ensuring we have the right controls in place – and then making them better. As a Process Manager, you will work with extended teams across HR to document and improve processes.

In HR we are driving an aggressive efficiency and automation agenda. To ensure we are focusing on the right process to automation and the right technologies we will first document and re-engineer targeted processes. This role will partner with teams across HR to perform in-depth process reviews, build out documentation and identify opportunities for improvements. They will influence teams to adopt change and lead change management to implement updates.

• The responsibilities of the Process Manager include:
  • Leverage Service Design methodology to define and implement better associate experiences with HR products
  • Coach various HR Teams in different locations to develop, execute and improve processes and products
  • Deliver key internal consulting engagements using a variety of techniques and tools to define, manage and improve processes, like Lean, Agile or Six Sigma
  • Identify opportunities for process measurement, analysis, and responding to breakdowns as needed
  • Define and implement process improvement agendas, driving efficiencies to create better experiences for our customers
  • Apply leadership skills such as communication and change management to help drive key priorities like product launches, technology changes, and continuous improvement
  • Use a variety of Lean and Six Sigma techniques and tools to design, manage and improve processes.
  • Perform quality assurance routines on existing processes
  • Proactively identify and mitigate risk by implementing well-managed processes and the use of quality management tools
  • Work with project and product teams for strategic programs / initiatives, to integrate the change management tools to develop processes that track progress, identify and address change issues and provide updates to senior leadership regarding overall project plans.

Basic Qualifications:

• Bachelor’s Degree or at least 5 years of process management experience
• At least 3 years of experience managing processes in Business Process Management or Lean or Six Sigma methodology
• At least 5 years of experience working in a cross-functional environment
  

Preferred Qualifications:

• At least 3 years of experience working in the Information Technology Industry
• At least 3 years of experience working in an Agile workplace environment
• At least 3 years of experience with Agile tools, Align, Confluence, and Jira

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).