Senior Analyst- Data Analytics and Data Science

Job Description

Sr Analyst - Commercial Card Customer Acquisitions

The ‘US Commercial Card Customer Analytics’ team is part of the Enterprise Digital & Analytics group within American Express. This team is responsible for leading innovative analytics across marketing channels for the US SME segment to drive internal acquisitions with increased and sustainable engagement levels.

Purpose of the Role:

In this role, Sr Analyst will be challenged with designing and creating world class customer analytics strategies in a very strong partnership with business partners internal to AXP. The person will perform data analysis, modeling, synthesize conclusions, communicate and present recommendations to partners. The position is part of a highly collaborative environment, interacting with and influencing partners across the Global Commercial Service’s business at American Express.

Responsibilites:

• Design and implement a comprehensive framework for the triggers program by reaching customers at right moments in their journey with Amex.

• Support and enable the Global Commercial Services Organization with actionable, insightful analytical solutions to help the leadership team evaluate and drive business performance.

• Partner with functional leaders, Strategic Business Partners and Senior leaders to assess and identify opportunities for better customer engagement and revenue growth.

• Demonstrate Project Management capabilities to drive execution of ideas and results.

• Work closely with Marketing, Modeling and Finance to create and implement new analytical solutions for driving spend enablement, retention through Triggers and cross-sell initiatives.

• Play an important role in communicating and influencing EDA leadership and partners (marketing and sales) to help test / roll out the recommended data driven analytical initiatives which involves getting buy in from the market, developing test framework, deploying and tracking.

• Excellent communication and interpersonal skills, and ability to build and retain strong working relationships
• Bachelor's Degree required
• Ability to interact effectively and deliver compelling messages to business leaders across various band levels
• Demonstrated ability to work independently and across a matrix organization partnering with cross-functional teams and external vendors to deliver solutions at top speed
• Demonstrated ability / proven track record of striking balance between thought leadership and converting business needs into analytical plans
• Strong analytical/conceptual thinking acumen to solve business problems and articulate key findings to senior leaders/stakeholders in a succinct and concise manner
• Ability to project-manage effectively, and manage several concurrent projects through collaboration across teams/geographies
• Expertise in Hive/Python/SQL/SAS
• Master’s degree in a quantitative field (e.g. Statistics, Engineering, Physics, Mathematics and Economics) or business field preferred.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.