Job Description

At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

We’re looking for a talented Pre-Recovery Specialist to help take Express Drive to the next level. In this role you assist the Loss Mitigation Manager build a pre-recovery process to drive down overall loss costs. If you have an entrepreneurial spirit, like tackling aggressive goals, and want to help build the future of transportation, we would love to meet you!

Responsibilities:

• K eeping accurate records and reporting on collection activity
• Create and implement strategies to increase the number of successful collections
• Present new structure and new ideas on the overall collection process
• Effectively work with cross-functional and internal partners.
• Establish and maintain effective and cooperative working relationships (ie. Call Center)
• Provide teams and vendors with the information they need to be effective
• Gather and share data to leadership team to help drive high impact decisions
• Participate in discussions to help improve process, product, and partnership improvements that help to mitigate the need for recovery

Experience:

• 3-5 years of experience preferred
• Ability to multitask on a number of different fronts
• Extremely process oriented
• Experience managing vendors and partners
• General knowledge of the automotive industry and vehicles
• General knowledge of call center operations and collections
• Ability to work effectively with cross-functional teams
• Proficient with excel/ sheets
• Excellent communication, verbal, and writing skills
• Strong bias for action

Benefits:

• Great medical, dental, and vision insurance options
• In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Monthly commuter subsidy to cover your transit to work
• 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.