EUC Support Engineer

Job Description

We are looking for EUC Support Engineer for an immediate need. This is a client facing role & the candidate will have regular interactions with various client managers.

Primary Skills:

Provide Level 1 Support Level 2 Support and Level 3 Support to End Users

Hardware and Software Troubleshooting Email Client O365 Support

Citrix desktop side issues Troubleshooting Apple Mac system support

Conduct installations moves adds changes and deinstallations IMACD for EUC Devices and software remotely Remote Desktop Support as applicable VIP Support as required per ticker assignment

Ensure Perform or ensure the performance of client level virus scanning

Coordinate activities with the Service Desk proactively notify and train the Service Desk on software Update and Upgrade deployments where practicable

Performing Resource maintenance in accordance with manufacturer warranties and Service Recipient requirements

Provide high level End User orientation for new EUC devices upon deployment

Secondary Skills

Asset Management Maintain and update the Asset Management System with an inventory of EUC Devices

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.