Manager, Technical Operations

Job Description

Manager, Technical Operations

Who You'll Work With

The Technical Operations Manager is the primary technical interface to the Manufacturing Partner site and is accountable for driving both Operational Excellence (Delivery, Quality, and Cost) and Factory Excellence (capability, efficiency, security and sustainability). This position leads a team of engineers in one or several of the following disciplines: Test/Software Development, Electrical, Mechanical and Manufacturing to drive product quality in the factory. This leadership position reports to the Director of Regional Operations.

What You'll Do

• Accountable for driving manufacturing execution excellence and customer experience through operational performance on delivery, quality, cost and transformation
• Ensure the EMS Partners sites have the best in class Quality Management System (QMS) deployed throughout their operation
• Builds strong organization with leadership bench strength, capabilities for the future, engagement and Cisco culture
• Leads a team of engineers in one or several of the following disciplines: Test/Software Development, Electrical, Mechanical and Manufacturing
• Partners with various cross-functional organizations including Product Operations, Supplier Management, Planning, Fulfillment, Technology and Quality to drive business outcomes
• Supervise operational excellence metrics ETE Yield, On-Time Delivery, CT2R, NMS budget, etc. and accountable for associated business results
• Accountable to tackle any factory related quality issues and to run line alert and line stop situation
• Drive cycle time reduction, test optimizations, and quality improvement to meet and improve cost and product lead time
• Responsible for all Quality and Technical audit with the EMS partners factories
• Focus on Supply Chain innovation through process, tools and test reengineering and implementation
• Support the enablement of new manufacturing nodes from the manufacturing and test perspective

Who You Are

• 15+ years of broad Supply Chain Operations experience in manufacturing, process and test development engineering.
• 5+ years of personnel management experience and/or leadership role in Supply Chain
• Strong knowledge and experience in technical operations and factory management

Education - Engineering degree in Electrical, Industrial, or Mechanical. Master in Sciences and/or Business a plus.

Skills Required

• Ability to develop solutions to complex problems which require creativity.
• Team building and Matrix management
• Strong leadership skills
• Exceptional communication skills
• Ability to develop and execute short and long-term technical strategies
• Ability to influence teams and stakeholders to achieve shared vision and drive accountability
• Ability to collaborate and connect people
• Ability to build, motivate, and feed best-in-class team and well connected with global teams
• Servant leader

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.