New Partner Experience Advisor

Job Description

Sales

We couldn’t create the world’s greatest food community without our restaurant partners, and our Sales department are driven by keeping those partners as happy and as part of the Just Eat community as they can. The Sales team’s job is also to acquire new restaurant partners and welcome them into our community by introducing our values and USPs.

It’s not just about getting orders though. Working for our Sales team means you’ll need to hold our partners’ hands throughout our partnership and provide them with the advice they’ll need - as and when they need it.

The opportunity

Closing date for internal applications - 05/02/2020

The opportunity
The New Partner Advisors primary objective is to deliver a premium level of service,
this will include welcoming new partners to Just Eat and providing a best in class
service that delivers an amazing 1st experience to our new partners.
A key aspect of the role is delivering a consistent level of service that improves the
efficiency and relationship with our restaurant partners and third-party delivery
services while working collaboratively with the team and wider business.
The New Partner Advisors will manage/service all restaurant brands, delivery service
restaurants across Just Eat’s expanding client portfolio, and based on the growth and
requirements of the business the role may require the individual to be involved in a
variety of activities within the department.

Key Responsibilities
● Complete end to end onboarding for our new branded or delivery service
partners, ensuring they are on-boarded with care and consideration to their
needs
● Ensure accuracy in account creation before go live
● Managing branded restaurant menu changes, ensuring accuracy and
efficient delivery.
● Provided education, support and guidance to new partners in the ways of
working with just eat and how to maximise their business goals
● Link to delivery Operations and sales field teams to ensure the logistic set up of
our new partners are achieved and their experience in getting online is
seamless
● Complete end to end resolution of change requests inclusive of all process
and department workstreams. E.g. Production, Creation, Profile
● Monitor key SLA’s for ALL change and service requests and ensure completion
within time scales and with great accuracy e.g Menu changes
● Liaise with all relevant stakeholders and counterparts to promote partnership
and satisfaction.
● Ensure our partners are satisfied before Go Live and left set up for success

Required skills and experience

Your Profile & Experience:

● Experience with customer contact

● Ooze confidence and professionalism
● Self-motivated with the ability to self manage
● Ability and proven record in negotiation and resolution of difficult issues
● Experience in portfolio management
● A desire and experience of working in a fast-paced and constantly changing
environment
● Experience in building very strong relationships, verbally and face to face
● Great verbal and written communication skills

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