Business Line Hourly | Customer Service Representative | Duluth

HCL Technologies

Job Details

Location: Location Location, 18, Stoke Newington Church Street, Stoke Newington, London, Greater London, United Kingdom, N16 0LU Posted: Jan 18, 2020

Job Description

Business Line Hourly | Customer Service Representative | Duluth

Job Summary LOCATION: Duluth DESIGNATION: Customer Service Representative QUALIFICATION: To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard (1.) Meet the defined Quality Scores. Innovation & Process Improvement (2.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (3.) To consistently meet or exceed CSAT parameters as defined for the process. (4.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process (5.) Improving skill level throughSelf development / nominating training programs
Skill reverification Tests SKILLS: Domain Competencies (BSERV )-MPE-Operations Management EXPERIENCE: 1-3 Years NO. OF POSITIONS: 25 View Job Details and Apply

About HCL Technologies

HCL Technologies is a global IT services company, working with clients in the areas that impact and redefine the core of their businesses.

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